Latest Inspection
This is the latest available inspection report for this service, carried out on 29th April 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Orchard.
What the care home does well The home writes down how people are to be helped and make sure that they are always included in deciding how they are going to be helped. The home think it is very important to make sure that people are treated with dignity and their privacy is respected. People are helped to choose lots of interesting activities to do during the day, so that they do not get bored and can enjoy their lives. The home make sure that people are helped to go to the Dr, the nurse or the hospital so that they can stay as fit and healthy as possible. If people need to stay in hospital the home make sure that someone stays with them so that they do not feel scared or uncomfortable. The home makes sure that people know how to complain if they are not happy. They listen to what people say and do what they can to make peoples` lives better. The home is clean and fresh and staff know how to keep it safe from germs, so that people do not become ill. The home has plenty of staff so that people are helped properly and they can do what they choose to do during the day. The home makes sure that staff have good training so that they can offer the best possible care to people who live in the home. What the care home could do better: There are no recommendations or requirements as a result of this random inspection visit. The acting manager has undertaken to discuss the up-date of policies and procedures with the provider. Random inspection report
Care homes for adults (18-65 years)
Name: Address: Orchard Ravenswood Village Nine Mile Ride Crowthorne Berkshire RG45 6BQ three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Kerry Kingston Date: 2 9 0 4 2 0 1 0 Information about the care home
Name of care home: Address: Orchard Ravenswood Village Nine Mile Ride Crowthorne Berkshire RG45 6BQ 01344755582 Telephone number: Fax number: Email address: Provider web address: orchard@norwood.org.uk bucketsandspades@norwood.org.uk Name of registered provider(s): Name of registered manager (if applicable) Mrs Susan Ravey Type of registration: Number of places registered: Conditions of registration: Category(ies) : Norwood Ravenswood Ltd T/A Norwood care home 11 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: Date of last inspection Brief description of the care home 11 Orchard is part of Ravenswood Village and is registered to provide support and care for eleven adults with learning disabilities. Two of the service users live in a flat that is linked to the main house. Several service users also suffer mental health problems and present challenging behaviour. The aims and objectives of the home are to provide a secure and comfortable home, encourage and support residents to make decisions and choices in their lives, support and assist service users to make and maintain satisfying relationships, assist service users to develop their skills and enable service users to engage in valued day time
Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home occupation and use the community facilities. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
We found that the home has maintained its high standards of care. The last inspection on this service was completed on the 3rd of May 2007. This is a report for the random inspection, which included a routine unannounced site visit to the service. This took place between 10:00 m and 3:00pm on the the 29th April 2010. The information was collected from an Annual Quality Assurance Assessment, a document sent to the service from the Care Quality Commission and completed by the registered manager, Sue Ravey. Discussions with people who live in the home and the the acting manager took place. The registered manager is currently on secondment and the home is being managed by the acting manager, with the registered manager overseeing the service. Limited observation of people and their interactions with staff took place during the visit to the home. Reviewing records of the people who use the service and other records and procedures was also used to collect information on the day of the visit. All information received by the Commission since the last inspection, about this service was also taken into account when producing this inspection report. What the care home does well: What they could do better:
Care Homes for Adults (18-65 years) Page 4 of 8 There are no recommendations or requirements as a result of this random inspection visit. The acting manager has undertaken to discuss the up-date of policies and procedures with the provider. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
