Latest Inspection
This is the latest available inspection report for this service, carried out on 7th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Orchard Lodge.
Annual service review
Name of Service: Orchard Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: User doesnt belongs to any group Date of this annual service review: 1 0 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 30/32 Gordon Road Seaforth Liverpool Merseyside L21 1DW 01519209944 Telephone number: Fax number: Email address: Provider web address:
marglovett@btinternet.com Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Mrs Miljana Kiss Number of places (if applicable): Under 65 Over 65 0 5 26 0 The registered person may provide the following category of service only: Care home only - Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, Physical disability - Code PD (maximum number of places 5). The maximum number of service users who can be accommodated is: 26. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Orchard Lodge is a privately owned care home registered for 26 older people personal care only. The home is adjacent to a dual carriageway in a residential area of Bootle. The home is close to main bus routes and there are local shops nearby. The main shopping area, library, restaurants and train station are a short ride by car, or
Annual Service Review Page 2 of 6 None alternatively there is regular public transport. The home was originally two buildings, which have been combined to create a large converted care home. There is a large day room, a separate dinning room and a conservatory overlooking the rear garden. The home has twenty single bedrooms and three shared bedrooms. A passenger lift accesses all floors and a call bell system is fitted throughout the home to include bedrooms and communal areas. There is a small patio area at the front of the house and a garden and patio to the rear. Weekly fees are between #380-#390. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The Annual Quality Assurance Assessment (AQAA) was sent to us by the service. The AQAA is a self assessment and a dataset that is filled in once a year by all providers and it is one of the main ways that we will get information from providers about how they are meeting outcomes for people using the service. The AQAA also provides us with statistical information about the individual services and trends and patterns in socila care. Surveys returned to us by people using or with interest in the service. Information we have about how the manager has managed any complaints. What the service has told us about things that have happended in the service. These are called notifications and are a legal requirement. The previous key inspection and the results of other visits that we have made to the service in the last twelve months. Relevant information form other organisations and what other people have told us about the service. What has this told us about the service? The registered manager Margaret Lovett has completed the annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for in detail. We looked at the information in the AQAA and our judgement is that the manager and staff are still providing a good service. The service have made changes as a result of listening to people who use the service. They are also able to evidence what they do well and the changes they have already implemented. At the time of this report, we received completed survey forms form 5 staff. Positive responses to questions asked Comments include: The home encourages residents to keep their independence, dignity and freedom of choice The home promotes equality, diversity, choice, dignity, independence and rights The home encourages independence and freedom of choice The home supports everbody with the care they need, we care for everybody the same The home feels like a regular home Annual Service Review Page 4 of 6 All residents have a pre admission assessment and are invited to Orchard Lodge to view the service and meet with other residents and staff. Each resident has a plan of care, which identifies their individual health and social care needs. This is discussed and agreed with the resident and reviewed regularly. Daily activities are organised to suit the varying needs and choices of the residents. Staff have access to a training programme, which enables staff to be able to meet the needs of the residents they care for. New staff have an induction and mandatory training is provided. Most of the care staff have the NVQ Level 2 qualification or above. The registered manager has the Registered Manager Award (RMA). The building and grounds are maintained to a satisfactory standard. The service provides a comfortable environment for the residents who live there. The gardens are easily accessed by residents. The manager advises us about events that have occured since our last key inspection and any issues have been managed well. The manager works well with us and has demonstrated to us that the service contiues to provide good outcomes for the residents who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 8th July 2010. We can inspect the service at any time if we have concerns about the quality of the service of the people using it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
