Care Home: Pamela Barnett

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What the care home does well The service undertakes a thorough pre-admission assessment process, including the development of a transition plan and a series of pre-admission visits. The resulting care plans were thorough and individual wishes, likes and dislikes were well represented. The spiritual and dietary needs and wishes of residents who are not of the Jewish faith were being appropriately addressed. Appropriate support plans had been devised where a resident required specific support for the taking of blood tests, and the process had included appropriate checks of `capacity` to consent and "best-interest" meetings. There have been no complaints or safeguarding issues raised regarding the home in the past twelve months. The environment within the home meets the needs of its residents including the provision of specialist adaptations and therapeutic equipment. Staff receive training in specialist areas where required. The current interim management cover arrangements are working well and ensure that the temporary managers receive ongoing support. Some appropriate quality monitoring tools for use with residents are being developed to support participation by residents in this process. What the care home could do better: The provider should establish a systematic process to seek feedback from residents` nextof-kin and relevant external professionals regarding the quality of the service as part of ongoing quality monitoring and review. The provider should also be meeting current legislation with regard to monthly monitoring visits, which are currently not taking place every month. Random inspection report Care homes for adults (18-65 years) Name: Address: Pamela Barnett Ravenswood Village Nine Mile Ride Crowthorne Berkshire RG45 6BQ three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Stephen Webb Date: 2 6 0 5 2 0 1 0 Information about the care home Name of care home: Address: Pamela Barnett Ravenswood Village Nine Mile Ride Crowthorne Berkshire RG45 6BQ 01344755523 Telephone number: Fax number: Email address: Provider web address: shelanu@norwood.org.uk bucketsandspades@norwood.org.uk Name of registered provider(s): Name of registered manager (if applicable): Norwood Ravenswood Ltd T/A Norwood The registered provider is responsible for running the service care home 16 Type of registration: Number of places registered: Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 Over 65 0 0 learning disability physical disability Conditions of registration: 16 16 1. The registered person may provide the following category/ies of service only: Care home only - Code (PC) to service users of the following gender: Either whose primary needs on admission to the home are within the following categories: Learning disability - Code (LD) Physical Disability - Code (PD) 2. The maximum number of service users who can be accommodated is: 16. Date of last inspection Care Homes for Adults (18-65 years) Page 2 of 7 Brief description of the care home Pamela Barnett is part of the Norwood organisation based at the Ravenswood Village. The home is established to accommodate up to 16 service users aged between 18 and 65. The home accommodates service users with moderate, severe, complex learning and physical disabilities, persons with autism and/or severe communication difficulties, persons whose behaviour challenges services and persons with complex epilepsy. The home provides 24-hour staff support. Care Homes for Adults (18-65 years) Page 3 of 7 What we found: This Randominspection was undertaken on the 26th of May 2010, between 10:00am and 1:00pm. The visit included discussion with the registered manager, who is currently seconded to manage another service on site until July 2010, and also with one of the two deputy managers who are sharing the management of the home in the interim. A selection of key indicators were examined to monitor the ongoing quality of the care provided and identify any concerns. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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