Latest Inspection
This is the latest available inspection report for this service, carried out on 9th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Park View (Ilfracombe).
Annual service review
Name of Service: Park View (Ilfracombe) The quality rating for this care home is: The rating was made on: two star good service 1 8 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joanne Walsh Date of this annual service review: 2 5 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Furze Hill Road Ilfracombe Devon EX34 8HQ 01271865657 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mr Geoffrey Crowe,Mrs Maria Crowe,Mr Andrew S Crowe Number of places (if applicable): Under 65 Over 65 0 0 22 22 The manager must obtain the Registered Manager?s Award by 2006 The Manager must undertake NVQ 4 in care Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Park View is a care home providing personal care and accommodation for 22 service users in the categories of old age (OP) and dementia, over 65 years of age (DE [E]). The home is situated in a residential area of Ilfracombe, adjacent to, and with direct access to, Bicclescombe Park. The Crowe family have run the care home over 20 years and it consists of a two storey building with a large car park situated at the rear of the property. All the private rooms are single and have en-suite facilities. There is a stair lift giving access to all areas of the home. The home has a conservatory, which is sited overlooking the garden at the side of the property and a sun lounge sited to
Annual Service Review Page 2 of 6 1 8 1 2 2 0 0 8 the front of the property. The home has a designated resident smoking room, separate from the main lounge. The range of fees are available from the home. The CQC report is kept in the managers office and she will put up a notice in the front lobby to inform people that they are welcome to look at inspection reports if requested. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their AQAA in good time but this failed to provide detailed information about how they have ensured that the quality of care and support has been reviewed and improved. Many of the sections had been left blank and other sections gave conflicting information in respect of information they have already provided. For example the AQAA sates there has been three deaths but we have received notifications from the home of at least 7 deaths in the last 12 months. We are not confident that the home knows what areas they need to improve on and therefore we are going to carry out a random inspection to ensure that the outcomes for people remain good. As part of the ASR process we sent 10 surveys to the people who live at the home and we received none back. The registered manager has since informed us they did not receive any surveys We want to check what people who live at the home think of the service they receive. The AQAA does not give us any details about the views of people who live at the home. We will focus on this when we complete a random inspection. The manager has now completed her registered managers award and is now completing further management training. What are we going to do as a result of this annual service review? We are going to complete a random inspection within the next three months to ensure that the quality outcomes for people remain good.
Annual Service Review Page 4 of 6 Annual Service Review Page 5 of 6 Reader Information
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