Latest Inspection
This is the latest available inspection report for this service, carried out on 12th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Parklands.
Annual service review
Name of Service: Parklands The quality rating for this care home is: The rating was made on: two star good service 3 0 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rob Padwick Date of this annual service review: 0 1 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Station Road Rawcliffe Goole East Yorkshire DN14 8QP 01405839226 01405839699 manager.theparklands@hica-uk.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Joanne Coolledge Conditions of registration: Category(ies) : dementia old age, not falling within any other category Humberside Independent Care Association Limited Number of places (if applicable): Under 65 Over 65 0 0 30 30 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Parklands is situated in the rural village of Rawcliffe near to the port of Goole in East Yorkshire. The home is owned and operated by Humberside Independent Care Association Ltd. (HICA) which is a not for profit organisation. The home provides personal care and accommodation for up to 30 older people, some of whom may have a dementia care need.
Annual Service Review Page 2 of 6 3 0 0 9 2 0 0 8 Accommodation is provided on two levels with a passenger lift allowing access to the first floor. All rooms are for single occupancy with four of the rooms having a private sitting area. Two of the rooms are en suite. Service users have ample communal including a conservatory in which they can relax. Information about the service can be found in the statement of purpose and service user guide, copies of which are available from the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last key inspection of the service was carried out on 30th September 2008. We looked at all the information that we have received or asked for since the last key inspection of the home. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys returned to us by people using the service, their relatives and from others with with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it and whilst this was somewhat brief, it gave us the information we asked for although more details about what plans they are going to make in the future would have been useful. We looked at the information in the AQAA and the surveys returned to us, and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA told us the the service has listened to feedback from people living in the home and others with an interest in the service and indicated there have been changes in the staff rotas to ensure clients needs are better met. The AQAA indicated this has enabled all clients to be allocated a keyworker, co-keyworker and a link worker. The AQAA told us Systems put in place have improved the quality and continuity of care. We have recruited more care staff, and have been able to have more budget hours on the activities, enabling more sessions to take place in a week. Service users have enjoyed more outings,more enterainment and visitors to the home. Staff have been encouraged to be pro-active in delivering a more active environment, and supported to deliver a more person centred approach. Annual Service Review Page 4 of 6 We were told Staff knowledge and understanding of Dementia has been addressed by completing training in Dementia awareness and there are plans to provide training in nutrition. The AQAA indicated 61 of the staff team have achieved an NVQ at level 2 in Care above. The AQAA told us two complaints have been received by the home during the past year and that one of these had taken over 28 days to resolve. Safeguarding investigations carried out by the Local Authority during the past twelve months revealed a significant number incidents that should have been previously reported to both them and ourselves, but we have since been advised these are now being reported appropriately. A number of recommendations were made by the Local Authority in relation to these but we were told by the manager that progress had been made in this regard. We will continue to monitor this situation carefully. Comments received from people living in the home and their relatives were generally positive about the service and indicated care and support was Always or Usually provided in a way that was right for them and that staff generally listened to what was said to them. Some people however indicated staff availability could sometimes be further improved. People using the service told us the home was Always fresh and clean and that food was good, whilst a relative told us the laundry system worked well. One person told us the service provides Good meals and look(s) after you well, whilst a relative told us that staff are Very welcoming and always contact me when any problems occur. Staff comments however indicated that communication could sometimes be further improved. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that it continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 29th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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