Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Pelton Grange Care Home.
Annual service review
Name of Service: Pelton Grange Care Home The quality rating for this care home is: The rating was made on: two star good service 1 2 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jim Lamb Date of this annual service review: 0 1 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Front Street Pelton Chester Le Street Durham DH2 1DD 01913701477 01913702580 pelton.grange@fshc.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Four Seasons Health Care (England) Limited Number of places (if applicable): Under 65 Over 65 0 47 47 0 Physical Disability. Persons with a physical disability may be accommodated commensurate with the home`s statement of purpose. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Pelton Grange is an established care home providing personal care and accommodation for up to 47 people. It is registered to provide care (including nursing care) for older people, people with physical disability, people who require palliative care, and people who require convalescence. People with or without nursing needs may be accommodated. People with nursing needs are accommodated on the first floor, but have access to all communal facilities throughout the home. The home is operated by the Four Seasons Health Care group.
Annual Service Review Page 2 of 6 1 2 0 2 2 0 0 9 The home is purpose built, in the centre of Pelton. It is within easy reach of the shops and other local amenities. The home offers mainly single bedroom accommodation, although a small number of double bedrooms exist. There are no en suite services, but there are bathing and toilet provision around the home. There is a good range of communal sitting and dining areas. The home is surrounded by well-maintained gardens, has a very pleasant, accessible patio area, and ample car parking space for visitors. The home should be contacted for up to date information about fees. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? People are confident that the home can meet their needs properly. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them, what they hope for and want to achieve, and the support they need. You told us that you have devised a new preadmission assessment tool. This is now called the Care and Health Assessment Profile. You said that this promotes equality, diversity, and person centred care at an early stage. You told us that the service users guide is available in a variety of different language versions, and on compact disc. This is good practice. Peoples needs and goals are met. The home has a plan of care that the person, or someone close to them, has been involved in making. People are able to make decisions about their life, including their finances, with support if they need it. This is because the staff team continues to promote their rights and choices. People are supported to take risks to enable them to stay independent. This is because the staff team always make sure they have appropriate information on which to base decisions. People receive personal support from staff in the way they prefer and want. Their physical and emotional health needs are met because the home has procedures in place that staff understand and follow. People live the life they choose with full regard to their gender (and gender identity), age, sexual orientation, race, religion or belief, and disability. They are able to take risks and are not limited by assumptions and beliefs about their diversity. Each person is treated as an individual. People are supported to keep in touch with family, friends Annual Service Review Page 4 of 6 and representatives and the home supports them to have appropriate personal, family and close relationships. People are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. Their dignity and rights are respected. You told us that you have implemented the Four Seasons quality dining experience, which helps staff to promote the correct ambiance at mealtimes. Seven service users surveys were sent to us, without exception, all said that they were happy with the care provided. Comments included, The staff are very friendly. They provide good care and support. They do what they are supposed to do. The staff are friendly and approachable. What are we going to do as a result of this annual service review? The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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