Latest Inspection
This is the latest available inspection report for this service, carried out on 6th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Pinehurst Residential Care Home, Ilfracombe.
Annual service review
Name of Service: Pinehurst Residential Care Home, Ilfracombe The quality rating for this care home is: The rating was made on: two star good service 1 1 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joanne Walsh Date of this annual service review: 3 0 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Pinehurst 14 Chambercombe Park Road Ilfracombe Devon EX34 9QN 01271862839 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Pinehurst Care Home Ltd Number of places (if applicable): Under 65 Over 65 0 0 23 23 The home is to be registered to accommodate 23 service users in the categories OP Old Age and DE(E) Dementia over 65 years of age. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Pinehurst is a large, detached Victorian house with large grounds to the rear, having a spacious raised decked balcony area having pleasant views across the North Devon coastline. The home is on four levels; a stair lift provides access to each of the floors. There is a choice of three lounges one of which is a conservatory; each has an individual feel to them. One lounge is adjacent to the dining room, this is situated off the reception hall, and the third also provides a dining area and is located on the lower floor. The home has 17 single rooms and 3 double rooms, these are personalised with residents personal possessions, and each room has its own bathroom and toilet
Annual Service Review Page 2 of 6 1 1 1 2 2 0 0 8 facility. The home is registered to meet the needs of service users aged over 65 and those with a dementia type illness. The range of fees can be obtained directly from the home including what fees do and do not include. The Statement of Purpose and Service User Guide are located in the entrance hall of the home. Brochures are also available. Commission for Social Care Inspection reports are also located within the entrance hall. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their AQAA in good time and this gave us detailed information about how they have ensured that the quality of care and support has been reviewed and improved. The home knows what areas they need to improve on and continue to provide good quality outcomes for people living at the home. They say that they have worked hard to improve the environment over the last 12 months stating in their AQAA Major expenditure has taken place this year, inc a modernised kitchen with new cabinets and work surfaces; completely new bathroom with lifting equipment. Many windows have been replaced with new double glazed units. New fire doors have been installed. There have been health and safety improvements. Outdoors we have planted colourful flowers to improve our garden. As part of the ASR process we sent surveys to the people who live at the home and we received 8 back. Overall the comments were very positive and included I cannot fault the staff for their level of care...everything is top notch. Generally presents as friendly and helpful, but there is a lack of staff sometimes and this has an effect on the remaining staff who can be stretched to care for everyone. The staff work hard and the manager is very competent and caring Has helped xx stop smoking, cares for all needs, good food, good atmosphere and kind caring staff being a small care home it has a more personal feel There is no better place to be looked after. They care about the residents, always got time to stop and speak, very good home cooking The home continues to let us know about things that have happened since our last key Annual Service Review Page 4 of 6 inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 1st December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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