Latest Inspection
This is the latest available inspection report for this service, carried out on 18th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ponsandane.
Annual service review
Name of Service: Ponsandane The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alan Pitts Date of this annual service review: 1 7 1 2 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Chy-an-dour Penzance Cornwall TR18 3LT 01736330063 01736332343 callerton@swallowcourt.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability old age, not falling within any other category physical disability Conditions of registration: Swallowcourt Limited Number of places (if applicable): Under 65 Over 65 0 9 0 18 6 0 58 0 Dementia over 65 years of age, excluding learning disability or mental disorder (DE(E)), maximum 6 Learning disability, over the age of 50 years with associated nursing needs (LD), maximum 9 The Home may accommodate up to 5 service users aged between 50 - 65 years for respite or permanent care. These service users may be across the registered categories, depending on need. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service None Annual Service Review Page 2 of 7 Ponsandane is a private care home providing personal care and accommodation for fifty-eight elderly people in need of residential and nursing care. The home is registered under the terms and conditions set out in the Care Standards Act 2000 and Care Homes Regulations 2001. The home is situated on the outskirts of Penzance town and is a short distance away from the main London to Penzance railway station. The bus route out of Penzance runs past the home and this makes reaching to the home easy if you haven?t got a car. There are panoramic views of St Michaels Mount and the bay from the front of the home. Some of the rooms have ensuite facilities and there is one shaft lift that serves ground to first and second floor as well as two chairlifts to aid the more dependent service users who find getting to their room difficult. The home provides spacious communal space and there are several rooms where people can meet with their visitors including their own rooms. The home has its own mini-bus, which is enjoyed by the service users especially when trips out are arranged. This service is free to the service users. Medical care is provided by several General Practitioners practices with the manager and staff working closely with all community professionals to provide a high quality nursing and residential care experience for the service users. The Managing Director who is the Responsible Individual for Swallowcourt company visits daily and offers support, guidance and supervision to service users, management and staff. As representative of the Company she writes a monthly report on the conduct of the home in line with her responsibilities under regulation 26 of the Care Standards Act 2000. Current weekly fees range from #393 to #700 per week. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: the annual quality assurance assessment (AQAA) that was sent to us by this service (the AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service, and it also gave us some numerical information about the service); Surveys returned to us by people using the service and from other people with an interest in the service; Information we have about how the service has managed any complaints; What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement; The previous key inspection and random inspection. What has this told us about the service? This service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the care home is still providing a good service and that they know what further improvements they need to make. The AQAA told us the home does the following to incorporate the views of people that use the service: The views of all people who use our service are important to us. Quality assurance audits are used to plan and project so that the service we offer meets the needs and wishes of people we support, their families, advocates, relevant professionals, etc. Quality assurance questionnaires are sent out annually to residents, staff, family members/advocates, and professionals involved (i.e. social workers, health professionals etc). The questionnaires are confidential, and information is collated by Swallowcourt. The feedback from the questionnaires is collated and used to plan improvements in our service following discussions with interested parties. Regular staff and residents meetings are held. Complaints are taken seriously and acted upon in accordance with policy. Work on positive praise given. Listen to individual needs and how best to satisfy them. Testimonials from residents, or those with capacity problems from their family, friends and other interested parties, stakeholders and professionals. Care planning is formulated seeking the views of the resident, family and representatives who all contribute to the way in which the home plans to provide excellent service. This is particularly important and relevant where the resident may lack capacity to inform us of how best to meet their care needs. Planned meetings and care planning reviews, are held with the residents, relatives, the Head of Care, Annual Service Review Page 4 of 7 management and staff to ensure that we continue to strive for excellence. However, the home has an open-door management approach to ensure/enable residents and families the ability to discuss all matters of interest to them. The ongoing process of seeking peoples views confirms that we provide excellent outcomes for our residents. The admission process is flexible and can involve: Trial visits by residents, family and their friends; Offer lunches and gatherings for families to take in the ambience of the home; In cases where capacity may be an issue, a full history is compiled from families, friends and other interested parties i.e. a multi-disciplinary approach. This information guides and informs staff on the aspirations and choices of residents. A representative of the company visits the home at least once every month and reports in writing on the conduct of the service, which includes spending time with the residents, listening to their views, and giving feedback on observations. The self-assessment told us that the service have made the following changes as a result of listening to people who use their services: Last year, the company decided that a continuing improvement of the quality of its service could only be delivered through the investment in a complete review of its policies, procedures and care planning. This was completed in 2009, on time. There is a commitment to training, delivered in the home and, where applicable, at the companys new training centre at Redruth. This involves: Induction training; Mandatory training; Training in crisis management; Access to outside specialist providers for courses e.g. Mental Capacity Act; Fire wardens receive external training from Firewatch; All domestics, kitchen and maintenance personnel receive training within their field. We have a rolling redecoration programme which is continually improving the standards of accommodation available. We are highly encouraged by the continuous positive praise and satisfaction expressed by all people involved at the home. The AQAA told us that Ponsandane gives a service that provides value for money because: Our competitor intelligence suggests that the excellent standard of care that we provide is delivered at a lower cost than many in the market. Our ongoing rate of investment in the home is high. We are continually planning to improve the care given to residents through investment in assets and people. Residents views are actively sought throughout day to day discussion, care plan reviews and quality assurance questionnaires. Staff are well trained and are committed. Funding is available for a varied and interesting programme of activities provided through our dedicated activities co-ordinator. Annual Service Review Page 5 of 7 We have developed excellent working relationships with all professionals in Cornwall. We welcome the views of family, friends and professionals who are involved with Ponsandane. Our quality assurance portfolio is evidence of a service that gives value for money. We have questionnaires, surveys, Regulation 26 reports and personal correspondence from families and friends of the home. They all inform us that Ponsandane is well thought of and that residents received high quality, good value care. We received 17 surveys from people that use the service and 8 surveys from staff; Comments from people that use the service and the staff were, without exception, all very positive. People enjoy living there and staff enjoy working there. The AQAA also informed us that staff recruitment, retention, and training is a priority. Reviews of policies and procedures occur. The AQAA also told us that they have received 3 complaints since the last inspection, all of which were resolved to the satisfaction of both parties. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 7th January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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