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Care Home: Princess Lodge Care Centre

  • 17 Curie Avenue Off Okus Road Swindon Wiltshire SN1 4GB
  • Tel: 01793715420
  • Fax: 01793715430

These purpose built premises are situated on a new housing development just off Okus Road in Old Town, Swindon. The premises consist of a three-storey building with parking and level access to the ground floor. The home was opened in December 2006 and is registered to accommodate older people who need nursing care. The first and second floors are intended for older people who have dementia.Annual Service Review

  • Latitude: 51.549999237061
    Longitude: -1.7970000505447
  • Manager: Mrs Patricia Anne Martin
  • UK
  • Total Capacity: 85
  • Type: Care home with nursing
  • Provider: Life Style Care (2005) Plc
  • Ownership: Private
  • Care Home ID: 12563
Residents Needs:
Old age, not falling within any other category, Dementia

Latest Inspection

This is the latest available inspection report for this service, carried out on 29th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Princess Lodge Care Centre.

Annual service review Name of Service: Princess Lodge Care Centre The quality rating for this care home is: The rating was made on: two star good service 1 5 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Wendy Kirby Date of this annual service review: 2 3 1 1 2 0 0 9 Annual Service Review Page 1 of 8 Information about the service Address of service: 17 Curie Avenue Off Okus Road Swindon Wiltshire SN1 4GB 01793715420 01793715430 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Life Style Care (2005) Plc Number of places (if applicable): Under 65 Over 65 62 0 0 33 The maximum number of service users who can be accommodated is 85. The registered person may provide the following category of service only: Care home with Nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following categories: Dementia (Code DE) maximum of 62 places Old age, not falling within any other category (Code OP) maximum of 33 places Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service These purpose built premises are situated on a new housing development just off Okus Road in Old Town, Swindon. The premises consist of a three-storey building with parking and level access to the ground floor. 1 5 1 0 2 0 0 8 Annual Service Review Page 2 of 8 The home was opened in December 2006 and is registered to accommodate older people who need nursing care. The first and second floors are intended for older people who have dementia. Annual Service Review Page 3 of 8 Service update since the last key inspection or annual service review: What did we do for this annual service review? We (The Commission) looked at all the information we have received since the last inspection, this included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people living in the home. It also tells us how the service has improved over the previous twelve months and plans for the following twelve months. We looked at the previous Key Inspection report which resulted in a 2 star rating. We also received completed surveys from the people who use the service, staff, and health and social care professionals, details will be referred to in this report. The home completes its own annual survey and have shared the feedback with us. Details will also be referred to in this report. What has this told us about the service? The previous Key Inspection took place in October 2008 when it was rated a 2 star, good service. These are some of the things the report tells us where we found that standards were particularly good for people who use the service: Care plans accurately reflect the individuals needs and how they will be met. People who live in the home and their families are involved in this process wherever possible. Systems are in place to help ensure that there is consistency in assessing, planning, implementing and evaluating the care when required. Staff have a good awareness of individuals needs and treat people in a warm and respectful manner, which means that they can expect to receive care and support in a sensitive way. The home is comfortable, tastefully decorated and furnished to a very good standard. It provides a safe, peaceful and well maintained environment. The home has good resources and facilities including up to date aids and adaptations. This helps enable people with disabilities to maximise their independence. Lifestyle Care invests in good training resources for its staff in order for them to develop their knowledge so that they have the required skills to meet the needs of the people in their care. The home is well organised and managed by an effective, stable management team that promotes the views and interests of all people who use the service. In order to identify strengths and weaknesses the home has very good systems in place to audit the services they deliver. Any provisions required to improve the Annual Service Review Page 4 of 8 services are actioned immediately and we saw clear audit trails of how these are met and constantly reviewed. Since the previous regulatory activity mentioned above we have not had any concerns brought to our attention by the service itself or people who use the service. We know that the home takes complaints seriously and acts appropriately and effectively in order to resolve any issues and concerns people may have had. One of our returned surveys told us, My relative has been at the home for two and a half years and I have never had any cause to complain about the care she receives. The homes quality assurance surveys asks people, If you have any issues or concerns how approachable do you find the manager, nurse in charge and care staff. Comments received included, Our special thanks to the nurses in charge, who have been especially helpful and approachable, All concerns and questions are dealt with promptly and to my satisfaction and The manager and office staff are extremely helpful. The nurse in charge is approachable. We have no complaints and people listen to any problems we may have. All ten completed surveys from people who use the service gave us positive feedback, these are just some of the comments we received: I consider my friend to be quite fortunate to be cared for at Princess Lodge, and I can only express my deep appreciation to all the staff and their efforts to administer a first class effort, The quality of care administered by the staff is of a very high standard, The senior management and administrative staff are most supportive and are always available for consultation, They do an excellent job in caring for my relative and The home is efficiently run with very caring staff. We also ask people in our surveys about what the home could do better. Comments received were constructive and we believe that the manager and staff will welcome the comments in order to improve outcomes for people who use the service. Some of the suggestions were also identified in the homes own quality assurance and we know following previous inspections that any provisions required to improve the services are actioned immediately and constantly reviewed. Comments we received included, It would be nice to have a bit more shade in the garden during the summer months, The laundry could improve and I think the gardens could be improved with more colourful, fragrant plants in the summer months. We received nine surveys from staff who work at the home. Once again the results were very positive. Staff told us that they feel supported by the manager, receive training relevant to the roles they perform and that they are up to date with the services policies and procedures. These are just some of the comments we received: I have worked in several care homes in Swindon and this is the best by far, It promotes good team work and gives excellent care to people, The matron has good interpersonal relationships and she is a good example to follow, Monthly meetings help us know what is happening in the home and gives us the opportunity to discuss any issues, We look after people without taking away their personal choice, rights and dignity and I enjoy working at Princess Lodge, it is friendly and the managers try their very best to make me feel valued. Annual Service Review Page 5 of 8 We want to commend the manager for the excellent AQAA that she provided us. It indicates a high level of understanding and provides a wide range of evidence showing how the home has listened to people that live there. The home demonstrates a good level of self awareness and recognises the areas that it still needs to improve, and has clearly detailed the innovative ways in which they are planning to do this. The service fully recognises the importance of the AQAA and has used the content to form their own quality assurance. This is some of the information contained in the AQAA about improvements that have been made in the last twelve months and additional comments received from people who use the service: The introduction of the Gold Framework of Standards has helped staff and agencies refocus the needs of residents in a personalised manner for end of life care. A robust recruitment plan continues resulting in reduced agency staff and improved retention of permanent staff. They have altered the staff meeting times, which has enabled higher attendance and improved communication. Staff mentioned in their surveys that on occasions it feels like there are not enough staff and that it would be useful if new recruits had some experience in care. Comments included, I think we would benefit from a few more staff, Sometimes I think we need more staff but when I discuss this with my friends who work in care, I feel that we are better off. Relatives and people that live in the home said, My main concern is the constant change of junior staff, It can be a problem with frequent staff changes but things seem more settled at present and if I have a problem it is always dealt with quickly and without fuss, I understand the pressure of time when looking after so many infirm people but I feel there is a need to spend just a little time on the little things and This is an excellent care home, doing their very best to satisfy the individual needs of residents. The AQAA tells us that retention of staff has improved, which has lead to a consistency of approach, development of the teams and development of relative and resident relationships with staff. Skill mix of staff has been examined and staff levels have increased as per the needs of the residents and the teams. This has been further supported by prompt response by Primary Care Trust and on Continuing Health care referrals. With the recruitment of permanent staff they have introduced a key worker and named nurse system. They are assigned to named residents and oversee their care delivery. Also, they meet with families and deliver a consistent approach to care of the resident. Family, friends and residents meetings have been successful. They have an open door approach and are available to hear views from relatives and any agency on service delivery. Residents help review the service via monthly reviews. The home has recruited a second activity worker and introduced new activities like, Couples Evening Dinner, Theatre and film shows, Poetry Reading and Writing, 60,s Afternoon, The Proms in the Garden and Light Baking. Staff are more Annual Service Review Page 6 of 8 involved and take an active role in the promotion of activities. Comments received from the homes quality assurance surveys said, The activity lady is wonderful, very patient, and the residents all enjoy her activities, Excellent, they give the residents that special feeling of belonging to each other, My relative chooses not to join in but will if prompted more and I am happy with activities at the moment. They have further enhanced the home style environment with new furnishings. The home has purchased new plants in the garden, involving residents in the planting of tulips and strawberry pots. Carpets have been replaced in four bedrooms and they have redecorated bedrooms prior to new admissions and one bedroom per week. They have also purchased new pictures, a wall clock, mirrors and a 50 inch cinema television. The home now employs a full time maintenance man. The home continues to provide staff with specific training to meet their development needs and have developed an ongoing training plan for 2009 to 2010. This is just some of the training completed in the last twelve months, Yesterday, Today and Tomorrow, male and female catheterisation, supra pubic male catheterisation, dementia awareness, Nutrition and Healthy Eating, Fire Marshall training, Venepuncture, Infection control measures, Medication training, First Aid, Wound management and Staff Supervisions and Appraisals. They have further developed community links with agencies, for example the local hospice, and the Huntingtons Chorea Specialist Nurse, the palliative care team, referral agencies, colleges and universities. What are we going to do as a result of this annual service review? We believe the evidence we have seen demonstrates that the service continues to provide good, positive outcomes for people who use the service and that the service continues to monitor and audit the service provided in order to continue to improve. We are not going to change our inspection plan, and will do a key inspection by October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: Web: We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 8 of 8 - Please note that this information is included on under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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