Latest Inspection
This is the latest available inspection report for this service, carried out on 14th May 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Pulsford Lodge.
Annual service review
Name of Service: Pulsford Lodge The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Gail Richardson Date of this annual service review: 1 2 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: North Street Wiveliscombe Somerset TA4 2LA 01984623569 01984624766 sonya.matthias@somersetcare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Somerset Care Limited Number of places (if applicable): Under 65 Over 65 0 50 The maximum number of service users who can be accommodated is 50. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Pulsford Lodge is situated in the heart of the small town of Wiveliscombe. All local amenities are within a short walk and the home benefits from views over the surrounding countryside. The home was purpose built in the 1970s. The home is very much part of the local community and enjoys good relationships with local professionals. The home is set on two floors with a passenger lift large enough to accommodate wheelchairs, all internal areas are accessible to people who have mobility difficulties. The home has increased the accommodation available to provide Annual Service Review Page 2 of 6 care for up to 50 service users over the age of 65 with personal care needs only. The home is not registered to provide nursing care. The home is owned by Somerset Care Ltd. The registered manager is Sonya Matthias, and the responsible person is Marion Osborn. The current free range is between 403.00 pounds and 600.00 pounds with further charges made for items such as hairdressing, chiropody and some outside activities Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included, the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection . Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The quality rating for this service is 3 star and the last key inspection took place on the 20th May 2008. This means that the people who use this service experience excellent quality outcomes.The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It gave us the information we asked for and demonstrates that the home has an understanding of what best practice is for the people who live there and they know how to maintain this. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. It shows that they regularly consult with people who live here and make changes based on their views and needs. The home tells that they promote an Open Door policy to actively encourage residents, their families and representatives to discuss any problems or issues in a relaxed and friendly manner. As a result of listening to people using the service there have been changes in activities provided and the media centre is now fully operational and used by people to maintain contact with their families and friends. The AQAA tells us how peoples care continues to be planned in an individual and coordinated way to promote person centred care and these care plans are reviewed and updated regularly. The AQAA tells us that the home has identified communication as a priority to maintaining good quality outcomes. The AQAA also tells us that all members of the Senior Team have a minimum of the NVQ 3 qualification. 64 per cent of care staff have achieved a National Vocational Qualification (NVQ) in care at Level 2 or above and the remaining staff are working towards the qualification. The AQAA tells us that further development training is planned to support staff requests. The home have identified that intend to continue to reduce the use of agency staff by continuing to recruit the right person for each role. The Manager tells us in the AQAA that the home continues to provide regular activities for people using the service and enable them to access community activities. The home continues to let us know about things that have happened since our last key Annual Service Review Page 4 of 6 inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. This is an excellent service, which continually strives to seek out ways of further improving the service provided. Improvements continue to be based on best practice and the views and needs of the people living there. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 20th May 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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