Latest Inspection
This is the latest available inspection report for this service, carried out on 12th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ridge House.
Annual service review
Name of Service: Ridge House The quality rating for this care home is: The rating was made on: two star good service 0 6 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rachel Fleet Date of this annual service review: 1 8 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Ridge House Church Street Morchard Bishop Crediton Devon EX17 6PJ 01363877335 01363877335 ridgehouse@fsmail.net Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Ridge House Residential Home Limited Number of places (if applicable): Under 65 Over 65 0 15 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ridge House is registered to provide personal care, but not 24-hour nursing care, for up to 15 residents over retirement age. It is run by Mr & Mrs Bradford, who work at the home in various roles (including care-giving) on an almost daily basis. Mrs Bradford is also the homes registered manager. The home is in the village of Morchard Bishop, next door to the parish church and opposite the village school. It is an older, large detached house, with a more recent extension. All bedrooms are for single occupancy, and seven have en-suite facilities. Two are accessed by a small flight of steps, and careful assessment of mobility is made with prospective residents before any are given these bedrooms. There is a lounge, a conservatory lounge area off the dining room, and a sitting area in the entrance hallway - which also has a staircase and stair lift to the first floor.
Annual Service Review Page 2 of 6 0 6 1 1 2 0 0 8 The home has accessible, mature grounds, with a long patio overlooking the rear gardens and countryside beyond. There is parking space at the front of the home. Weekly fees at the time of our inspection in 2008 were £400 - 525. These did not include the costs of chiropody, hairdressing, toiletries, newspapers or magazines, some transport costs, private phone lines, and continence aids other than any provided through local health services - which are at cost price. Our inspection reports about the home are available on request from the owners, or whoever is in charge at the time of the request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and their relatives or advocates. We sent 10 surveys for people living at the home; 6 were returned, all completed with help from individuals relatives. Of 5 surveys we sent for relatives, etc., 3 were returned. - What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. - The previous key inspection. We have not made any other visits to the service in the last 12 months. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. This was thorough. It was clear and gave us all the information we asked for. It was positive to see it reflected the views of people who use the service to judge what the home does well and what they could improve on. It indicated the home had addressed all the requirements and recommendations made at our last inspection. We noted that the home did not have all the recommended policies, and that several existing policies had not been reviewed for some years. However, the home had also identified that this was an area that they needed to improve on. We have not received any complaints or any other information about the service, and the AQAA stated the home had not received any complaints either, in the last year. In the surveys we received, comments were made about what the home does well, but no-one made suggestions about what the home might do better. People living in the home indicated that they are happy there. One person commented I feel at home - Ive got to know you, which was reflected by a second person also. Questions in our surveys were all answered Always or Yes regarding the sufficiency or provision of pre-admission information about the home, care, staff skills, cleanliness, and systems for making concerns or complaints known, for example. Our questions on the sufficiency of meals and activities provided, and whether staff listened and acted on what individuals said were answered Always or Usually. A relative of someone living in the home, when asked what the home does well, commented They support the family and not just the person living at Ridge House. Annual Service Review Page 4 of 6 They care and it shows. The person living there is safe and well cared for. Attention to the individuals dignity and well being. Another, asked the same question, wrote All aspects of care for the elderly and those who are confused. A third relative identified cleanliness, care, fresh food, medication always on time, and spiritual welfare taken care of, with hair care, nail care and pedicure regularly available. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Our judgement is that the home is still providing a good service, and that they know what further improvements they need to make. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 6th November 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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