Latest Inspection
This is the latest available inspection report for this service, carried out on 30th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Riverhead Hall Nursing Home.
Annual service review
Name of Service: Riverhead Hall Nursing Home Limited The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Eileen Engelmann Date of this annual service review: 1 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Riverhead Driffield East Yorkshire YO25 6NU 01377253863 01377257665 riverheadhall@wellburncare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Wellburn Care Homes Limited Number of places (if applicable): Under 65 Over 65 45 0 45 0 45 0 The maximum number of service users who can be accommodated is: 45 The registered person may provide the following category of service only: Care home with nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places: 45 Dementia - Code DE, maximum number of places: 45 Physical Disability - Code PD, maximum number of places: 45 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There has been a new registered person for the home. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Riverhead Hall is registered to provide nursing care and accommodation for up to 45 people. The registration allows the home to admit older people, those who have a
Annual Service Review Page 2 of 6 physical disability or those who suffer from a dementia. The home is situated in beautiful grounds on the outskirts of the market town of Driffield and provides people living in the home with spacious lounges, a dining room and a conservatory. There is also a patio area overlooking the garden. There are parking facilities within the grounds. Information about the home and its service can be found in the statement of purpose and service user guide, both these documents are available from the manager of the home, and copies are on display in the entrance hall of the home. The latest inspection report for the home is available from the manager on request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We last visited the home for its key inspection on 4 October 2007 when we rated it as a 2 star (good) service. It had an Annual Service Review carried out on 20 August 2008 and we were satisfied that the home continued to offer people a good service. What did we do for this Annual Service Review? We looked at all the information that we have received, or asked for, since the last key inspection. This included The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. As well as the above we completed a risk assessment for the service to ensure we had enough information about the service to determine the quality rating has not changed in the last 12 months. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The service has improved the staff training programme in the last 12 months, particular attention has been paid to Equality and Diversity, Dementia and Safeguarding of Adults. New staff have longer periods of supernumerary hours and now work with the same member of staff to ensure they are not getting mixed messages from staff as although they work for the best interests of the people using the service, staff do all work differently. The home has an ongoing programme of maintenance and renewal and in the last 12 months the service has improved the environment for those living in the home. A Annual Service Review Page 4 of 6 pathway of granite chippings, which is wheelchair friendly, has been laid around the grounds and onto the outside lane (leaving Riverhead Hall) to ensure people in wheelchairs can leave the building with ease. This ensures families and staff can take individuals out for social events. The front garden also has a granite path for people using the service and relatives or friends, allowing them to walk around the perimeters of the grounds, through the trees and amongst the flowers. A disabled parking area is now also available within the grounds. We received 9 surveys back from people using the service, and 3 back from staff. People living in the home always tell us that they are happy there. People commented that they get the care and support that they require and staff are readily available to offer help when needed. Two people told us that the service treats individuals with respect and protects their dignity and ensures that everything that is necessary for comfort and wellbeing is in place and family are made welcome when visiting. The service keeps my family informed of any changes in my health and the staff work hard and are helpful. Other people said that all my needs are met on a daily basis, hygiene standards and quality of food are good the staff interact with me and we are offered different forms of entertainment. Staff talk to me and work out my needs through gestures as I am unable to speak. I have nothing but praise for all the staff who help me night and day. Information from the staff surveys indicates that there are good training and development opportunities for employees and individuals are offered supervision and support by the manager. Staff told us that the home has a good record for sending you on training sessions. There is a warm and welcoming atmosphere and it is a very caring home, it is clean and tidy and the meals are very good. We have not received any formal complaints or safeguarding referrals for the service in the last 12 months. People using the service tell us that they are confident of raising any issues with the manager or staff and know how to use the complaints policy. Staff have received training around safeguarding of adults and feel confident in using the systems in place within the service. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? It is our Statutory responsibility to inspect all care services at least once every 3 years. The completion of the Risk assessment and Annual Service Review has not changed our view of the quality rating of this service, therefore we are not planning to inspect this service before 3 October 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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