Latest Inspection
This is the latest available inspection report for this service, carried out on 12th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Rosehill House.
Annual service review
Name of Service: Rosehill House The quality rating for this care home is: The rating was made on: two star good service 0 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Margaret Drury Date of this annual service review: 2 3 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Rosehill House Moresby Whitehaven Cumbria CA28 6SF 01946695235 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mrs Pamela Hill-Eades Number of places (if applicable): Under 65 Over 65 23 0 0 23 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either, whose primary cae needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, Dementia - Code DE, The maximum number of service users who can be accommodated is: 23 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Rosehill House is registered to provide care and accommodation for up to 19 older people. The home is owned by Mr and Mrs Hill-Eades, with Mrs Hill-Eades responsible for the day-to-day running of the home. Rosehill House is a detached, older style property set in its own grounds approximately three miles from Whitehaven. Access to the home is by a shared driveway with the
Annual Service Review Page 2 of 6 0 8 1 0 2 0 0 8 nearby Rosehill Theatre. The accommodation for residents is on the ground and first floors with a stair lift giving access to the first floor. There are thirteen single rooms and three doubles, two of which are currently shared and the remaining one used for single occupation. The home has one assisted bathroom, an assisted shower room and toilets close to communal areas. All the bedrooms have en-suite toilet and washbasin facilities. The external areas are pleasant and well maintained with seating areas and ample car parking. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The annual service review for Rosehill House included, the completion of an Annual Quality Assurance Assessment (AQAA) completed by the manager, survey questionnaires sent to residents and staff, information from external agencies about the service and notifications sent to the Commission by the registered manager since the last inspection. The AQAA is a self assessment and data set that must be completed annually by all registered providers. It is one of the main ways we gather information about the provision of care and how providers believe they are meeting the assessed needs of the people using their service. We also looked to see if their had been any complaints or adult protection referals since the last inspection. There had been none at all. What has this told us about the service? From the details outlined in the AQAA and information received from other sources we judge that this home continues to meet the National Minimum Standards of the Care Standards Act. We received completed questionnaires from residents and staff, most of which contained positive comments about the level of care and support provided. Some examples of comments from those living in the home were, The home does everything well, The staff are lovely, just like my family, I am very satisfied there is nothing to improve and Regular meals and always on time. Full marks. Surveys from members of staff included, The home care for each service user individually, People are always made to feel welcome, We give residents privacy and dignity, Rosehill is a very loving home and I feel priviledged to work here, Residents feel safe and comfortable and I think we all work as a team and look after the residents really well. Some staff did, however, feel that the external security lighting could be improved and that there should be better information for the cook with regards to special diets. Since the last inspection 12 months ago the manager has included more information about equality and diversity into the pre-admission documentation. Care plans are now fully person centred focussing on outcomes and the fact that the plan belongs to each individual. Nutritional screening is now fully implemented which ensures that diets and weights are fully monitored. Residents have enjoyed taking part in several fund raising events and enjoy the visiting entertainer that attends all the parties. Internal refurbishment is ongoing with new carpets laid to the main hall, staircase and upper landing. Bedrooms have been decorated. Two new rooms have been registered giving the facility for maried couples to share accomodation if they wish. Staff training has continued with staff working towards NVQ at levels 2 and 3. A new intenal quality assurance system is currently being implemented through an external company The registered provider has plans for the future that include, continued improvements to the care planning system together with a new health and social care system. Attempts are being made to persuade the local council to provide benches on the pavement outside the home that would be beneficial to the residents when they go for a walk. Special birthdays and anniverseries are planned for next year. Staff training will continue with plans in hand for courses in Deprivation of Liberty and Annual Service Review Page 4 of 6 adult protection. Internal decoration will remain ongoing and the provider is looking to upgrade the central heating system and provide a conservatory. The manager and deputy have organised managerial training to include the registered manager award and NVQ level 4 in care. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
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