Care Home: Rotherwood Residential Home

Similar services:

• Snydale Care Home
• Abbey The
• Hawkhills
• Larchfield Manor
• Beeches The - North Yorkshire County Council
• Carentan House
• Ravensworth Lodge

What the care home does well The home was clean and fresh smelling. Staff were knowledgeable about people`s personalities and individual needs. We observed good interaction between staff and people living at the home. People were encouraged to exercise personal choice and maintain their independence. What has improved since the last inspection? People whose rooms had been decorated were happy with the outcome; they were pleased to have been offered a choice of colour scheme. Additional opportunities had been provided for staff to train and extend their skills What the care home could do better: Continue to update and refurbish people`s bedrooms and communal areas. Review and update laundry and sluice provision to prevent risk of cross infection. Staff needs additional training so that they know about the Mental Capacity Act 2007 this would make sure that they are able to fully protect vulnerable people. Inspecting for better lives Key inspection report Care homes for older people Name: Address: Rotherwood Residential Home Doncaster Road Rotherham South Yorkshire S65 2DA     The quality rating for this care home is:   two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. Lead inspector: Ian Hall     Date: 1 7 0 8 2 0 0 8 This is a report of an inspection where we looked at how well this care home is meeting the needs of people who use it. There is a summary of what we think this service does well, what they have improved on and, where it applies, what they need to do better. We use the national minimum standards to describe the outcomes that people should experience. National minimum standards are written by the Department of Health for each type of care service. After the summary there is more detail about our findings. The following table explains what you will see under each outcome area. Outcome area (for example Choice of home) These are the outcomes that people staying in care homes should experience. the things that people have said are important to them: They reflect This box tells you the outcomes that we will always inspect against when we do a key inspection. This box tells you any additional outcomes that we may inspect against when we do a key inspection. This is what people staying in this care home experience: Judgement: This box tells you our opinion of what we have looked at in this outcome area. We will say whether it is excellent, good, adequate or poor. Evidence: This box describes the information we used to come to our judgement. Copies of the National Minimum Standards – Care Homes for Older People can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop The Commission for Social Care Inspection aims to: · · · · Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Our duty to regulate social care services is set out in the Care Standards Act 2000. Care Homes for Older People Page 2 of 18 Reader Information Document Purpose Author Audience Further copies from Copyright Inspection report CSCI General public 0870 240 7535 (telephone order line) Copyright © (2008) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. www.csci.org.uk Internet address Care Homes for Older People Page 3 of 18 Information about the care home Name of care home: Address: Rotherwood Residential Home Doncaster Road Rotherham South Yorkshire S65 2DA 01709820025 F/P01709820025 NONE Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Margaret Morton Type of registration: Number of places registered: Heltcorp Limited care home 24 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 old age, not falling within any other category Additional conditions: One specific service user over the age of 65, with learning disability.named on variation dated 17 December 2005 may reside at the home. Date of last inspection Brief description of the care home Rotherwood provides care for a maximum of 24 older people with varying degrees of dependency, within a domestic type setting, which has accommodation on three levels. The home has a passenger lift. There are seating areas outside of the home for residents to use if required. The accommodation is close to shops, and has other local facilities close by these include Clifton Park. 0 Over 65 24 Care Homes for Older People Page 4 of 18 Summary This is an overview of what we found during the inspection. The quality rating for this care home is: Our judgement for each outcome: two star good service Choice of home Health and personal care Daily life and social activities Complaints and protection Environment Staffing Management and administration peterchart Poor Adequate Good Excellent How we did our inspection: The quality rating for this service is 2 star. This means that the people who use this service experience good quality outcomes. We have reviewed our practice when making requirements, to improve national consistency. Some requirements from the previous inspection reports may have been deleted or carried forward into this report as recommendations - but only when it is considered that people who use this service are not being put at significant risk of harm. In future, if a requirement is repeated, it is likely that enforcement action will be taken. The unannounced site visit was undertaken as part of the inspection started at 08.am and concluded at 15.pm on the 17th September 2008. The site visit included a tour of the building, reading records, discussions with staff and Care Homes for Older People Page 5 of 18 people who use the service and observation of the meals provided. We also met with the manager and other members staff. In addition the inspection took account of the information received about the service since the last key inspection on 4th October 2006. This included records of telephone conversations with staff, events notified to CSCI and records of management visits to the home. Prior to the site visit the home carried out a self-assessment of the service. This is called the annual quality assurance assessment. People spoken with were happy to assist with the inspection. Comments were positive when describing the care and motivation of the staff, these included - I like living here, The staff are very good to me and the girls are wonderful. At the end of the site visit verbal feedback was given to the manager. What the care home does well: What has improved since the last inspection? What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 4. The report of this inspection is available from our website www.csci.org.uk. You can get printed copies from enquiries@csci.gsi.gov.uk or by telephoning our order line –0870 240 7535. Care Homes for Older People Page 7 of 18 Details of our findings Contents Choice of home (standards 1 - 6) Health and personal care (standards 7 - 11) Daily life and social activities (standards 12 - 15) Complaints and protection (standards 16 - 18) Environment (standards 19 - 26) Staffing (standards 27 - 30) Management and administration (standards 31 - 38) Outstanding statutory requirements Requirements and recommendations from this inspection Care Homes for Older People Page 8 of 18 Choice of home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People are confident that the care home can support them. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them and the support they need. People who stay at the home only for intermediate care, have a clear assessment that includes a plan on what they hope for and want to achieve when they return home. People can decide whether the care home can meet their support and accommodation needs. This is because they, or people close to them, have been able to visit the home and have got full, clear, accurate and up to date information about the home. If they decide to stay in the home they know about their rights and responsibilities because there is an easy to understand contract or statement of terms and conditions between them and the care home that includes how much they will pay and what the home provides for the money. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People who use this service experience good quality outcomes in this area. This judgment has been made using all available evidence including a visit to this service. Evidence: Rotherwood provides people with detailed information to choose whether the home is the one for them. Detailed assessments demonstrate that peoples needs could be met prior to offering them a place. Care Homes for Older People Page 9 of 18 Health and personal care These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People’s health, personal and social care needs are met. The home has a plan of care that the person, or someone close to them, has been involved in making. If they take medicine, they manage it themselves if they can. If they cannot manage their medicine, the care home supports them with it, in a safe way. People’s right to privacy is respected and the support they get from staff is given in a way that maintains their dignity. If people are approaching the end of their life, the care home will respect their choices and help them feel comfortable and secure. They, and people close to them, are reassured that their death will be handled with sensitivity, dignity and respect, and take account of their spiritual and cultural wishes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People who use this service experience good quality outcomes in this area. This judgment was made using available evidence including aa visit to the service. Evidence: Clear information is provided to guide staff meeting peoples needs. Staff make sure people are able to access health services as they need them. Staffs attitudes to care is based upon respect for the person; this helps to safeguard and promote peoples rights and dignity. Staff works to the homes policies for administration of medicines, this promotes the wellbeing of people who live at the home. Care Homes for Older People Page 10 of 18 Daily life and social activities These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: Each person is treated as an individual and the care home is responsive to his or her race, culture, religion, age, disability, gender and sexual orientation. They are part of their local community. The care home supports people to follow personal interests and activities. People are able to keep in touch with family, friends and representatives. They are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. People have nutritious and attractive meals and snacks, at a time and place to suit them. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People who use this service experience good quality outcomes in this area. This judgment has been made using all available evidence including a visit to this service. Evidence: Suitable activities were provided at the home to keep people stimulated. Visits from family and friends were encouraged so people kept in touch with those people who were important to them. There was a good catering service, which met peoples nutritional needs and food preference. People who live at the home were encouraged to eat a healthy and varied diet. Care Homes for Older People Page 11 of 18 Complaints and protection These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: If people have concerns with their care, they or people close to them know how to complain. Any concern is looked into and action taken to put things right. The care home safeguards people from abuse and neglect and takes action to follow up any allegations. People’s legal rights are protected, including being able to vote in elections. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People who use this service have good quality outcomes in this area. This judgment was made by reviewing all available evidence including a visit to this service. Evidence: The complaints procedure enables people to raise any complaints. Complaints received were dealt with promptly and changes made to improve the quality of peoples lives. Staff had been trained in the recognition and reporting of abuse and relevant checks had been made prior to them starting work. This reduced the risk of harm to vulnerable people. Care Homes for Older People Page 12 of 18 Environment These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People stay in a safe and well-maintained home that is homely, clean, pleasant and hygienic. People stay in a home that has enough space and facilities for them to lead the life they choose and to meet their needs. The home makes sure they have the right specialist equipment that encourages and promotes their independence. Their room feels like their own, it is comfortable and they feel safe when they use it. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People who use this service have good quality outcomes in this area. This judgment was made by reviewing all available evidence including a visit to this service. Evidence: The home was clean and tidy and generally well maintained, ensuring people live in safe and pleasant surroundings. Bedrooms were clean and reflected personal choice. Ongoing redecoration and refurbishment of the home has improved the environment. Care Homes for Older People Page 13 of 18 Staffing These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have safe and appropriate support as there are enough competent staff on duty at all times. They have confidence in the staff at the home because checks have been done to make sure that they are suitable to care for them. Their needs are met and they are cared for by staff who get the relevant training and support from their managers. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People who use the service experience good quality outcomes in this area. This judgment has been made using available evidence, including a visit to the service. Evidence: Staffing levels were maintained to meet peoples care and social needs. Staff had received training to meet peoples general and specific needs. Appropriate guidance and support was provided to new staff, enabling them to safely care for people who lived at the home. Staff files included the required information. The home operated a recruitment policy that promoted peoples protection. Care Homes for Older People Page 14 of 18 Management and administration These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have confidence in the care home because it is led and managed appropriately. People control their own money and choose how they spend it. If they or someone close to them cannot manage their money, it is managed by the care home in their best interests. The environment is safe for people and staff because appropriate health and safety practices are carried out. People get the right support from the care home because the manager runs it appropriately with an open approach that makes them feel valued and respected. The people staying at the home are safeguarded because it follows clear financial and accounting procedures, keeps records appropriately and ensures their staff understand the way things should be done. They get the right care because the staff are supervised and supported by their managers. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People who use the service receive experience good quality outcomes in this area. This judgment has been made using available evidence, including a visit to this service. Evidence: Staff said the manager was approachable, supportive and there was a system of professional supervision. People were involved in planning their care and had control over most issues that affected their lives. Systems were in place to protect peoples financial interests. Checks had been made on the major systems of the home including fire and gas to ensure the home was safe for people. Care Homes for Older People Page 15 of 18 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 16 of 18 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No. Refer to Standard Good Practice Recommendations 1 2 19 23 Continue to redecorate and refurbish bedrooms to improve peoples environment. Two readily accessible electrical sockets should be provided in each bedroom to enable people to use electrical equipment safely and easily. Provide staff with training in the Mental Capacity Act so that staff are able to protect vulnerable people living at the home. 3 38 Care Homes for Older People Page 17 of 18 Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2008) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 18 of 18 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!