Latest Inspection
This is the latest available inspection report for this service, carried out on 24th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Rowden House.
Annual service review
Name of Service: Rowden House The quality rating for this care home is: The rating was made on: two star good service 1 2 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: David Smith Date of this annual service review: 2 0 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 2 Vallis Road Frome Somerset BA11 3EA 01373462271 01373454494 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Somerset Care Limited Number of places (if applicable): Under 65 Over 65 0 39 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Rowden House is situated in Frome, close to local shops and facilities. The house is a Grade II listed building that has been extended to provide further accommodation. There are three lounges on the ground floor that are accessible to people with all levels of mobility. There are also furnished patio areas at the front and rear of the home, which are used by people living at the home and their visitors. Rowden House is registered to provide care for up to 39 people over the age of 65 years who require assistance with personal care. The Registered Manager is Mrs Rebecca Culblaith. The home is owned by Somerset Care Ltd. 1 2 0 2 2 0 0 9 Annual Service Review Page 2 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last Key Inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the home. The AQAA is a self-assessment that focuses on how well outcomes are being met for people at Rowden House. It also gave us some numerical information. Surveys completed by the people who live in the home. Information we have about how the home has managed any complaints. Surveys completed by staff who work in the home. What the home has told us about significant things that have happened, these are called notifications and are a legal requirement. The outcome of the last Key Inspection we carried out in February 2009. What other people have told us about the home. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that Rowden House is still providing a good service. The home state in their AQAA that they make sure they listen to the views of the people who live here. People are involved in the recruitment of new staff, in person centred care meetings, they have their own meetings in the home and they are asked to complete surveys and quality audits where they can share their views and they seek regular feedback from peoples Keyworkers. They have made the following changes as a result of listening to the people who live at the home; they have made alterations to the menus and to how food is cooked in the home. They also plan to provide table top gardening, support one person to cook, change one persons keyworker and continue to personalise the home. Other improvements they have made in the home noted in the AQAA include: raising awareness of being less task orientated, provided training on the delivery of different aspects of personal care and on end of life care, improved access to the rear of the property so the gardens can be enjoyed, created a medication room to allow the supervisor to have an area away from interruptions, re- carpeted some of the communal areas and purchased new chairs for the lounges. Annual Service Review Page 3 of 6 They also know what further improvements they wish to make including: developing person centered care training further, make further improvements to the environment, review peoples allocated keyworkers to ensure relationships are working well, ensure each persons end of life wishes are clearly recorded and improve on manager, deputy and senior staff communication within the home. Ten people who live in the home completed a survey for us. They told us they receive the care and support they need, staff are available when they need them and staff listen to them and act on what they say. There are activities people can take part in if they wish and the meals at the home are very good. People know who to speak to if they are not happy and they know how to make a complaint should they wish to. When asked what the home does well people said: they look after our well being, entertainment is very good, everything is done well in my opinion, I am very happy here, staff are amiable and friendly, Im always satisfied, Ive got everything I want and they do very well thank you. Im quite happy. Eight members of staff completed a survey for us. They told us they are given up to date information about the people they support, they are given relevant training and that communication within the home is good. They said there are enough staff to meet each individuals needs and they feel they have enough experience and knowledge to meet the different needs of the people who live in the home. We asked what staff feel the home does well and they told us: we all work well as a team with the interests of all the residents at heart, we always put and think of the clients first, it is a happy caring home, it is a lovely home to work in, the staff group work really well together, it is such a happy and friendly home to work in, I love every minute of it. One member of staff thought the home could improve by having more activities going on and another staff member said they should reorganise some rotas. One relative recently wrote to us. They said the care [my relative] received from the staff at Rowden was absolutely exceptional and I shall always be grateful for the kindness and consideration they were given. The overall impression is that it is a happy place to work as well as a wonderful place to retire. Following the last Key Inspection in February 2009, we made these judgements regarding the quality of the service provided at Rowden House: Choice of Home, Health and Personal Care, Complaints and Protection, Environment, Staffing and Management and Administration were all rated as good. Daily Life and Social Activities was rated as adequate. The overall rating of the home was 2 star good. There has been one complaint to the home in the last 12 months; this was investigated in line with the homes policy and was not upheld. The home continues to let us know about things that have happened since our last Key Inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who live at Rowden House.
Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a full review of the service by 12/02/12 However we can inspect Rowden House at any time if we have concerns about the quality of the service or the safety of the people who live here. Annual Service Review Page 5 of 6 Reader Information
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