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Care Home: Shandford

  • 31 Station Road Budleigh Salterton Devon EX9 6RS
  • Tel: 01395443326
  • Fax:
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Shandford Care Home is a large detached property in the coastal town of Budleigh Salterton. It is owned by a not-for-profit organisation and is overseen by a voluntary committee. Personal care and accommodation is provided for up to 25 residents who have needs relating to old age. The home is situated within pleasant and level gardens a short walk from the sea front and town centre. There are some local shops and a large public green nearby. There are two lounges, one on each floor and a dedicated dining room. There is a 6-person passenger lift and parking is available. Shandford has been extensively modernised and extended since it was first acquired in 1958. It has recently undergone further improvements to extend the lounge and dining room and to add a treatment room, an assisted bathroom and a sluice. 18 of the 25 bedrooms now have ensuite facilities. Current fees range from £350.00 to £430.00 These fees do not include items such as toiletries, newspapers and hairdressing. Information about this home, including reports, is available direct from the home and from their website www.shandford.com

  • Latitude: 50.632999420166
    Longitude: -3.3289999961853
  • Manager: Miss Susan Marie Bissett
  • Price p/w: ~
  • UK
  • Total Capacity: 25
  • Type: Care home only
  • Provider: Shandford Residential Care Home Limited
  • Ownership: Voluntary
  • Care Home ID: 13805
Residents Needs:
Old age, not falling within any other category

Latest Inspection

This is the latest available inspection report for this service, carried out on 23rd July 2009. CQC found this care home to be providing an Excellent service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Shandford.

Annual service review Name of Service: Shandford The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 2 3 0 7 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 31 Station Road Budleigh Salterton Devon EX9 6RS 01395443326 Telephone number: Fax number: Email address: Provider web address:   shandford@hotmail.co.uk www.shandford.com Shandford Residential Care Home Limited Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 25 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Shandford Care Home is a large detached property in the coastal town of Budleigh Salterton. It is owned by a not-for-profit organisation and is overseen by a voluntary committee. Personal care and accommodation is provided for up to 25 residents who have needs relating to old age. The home is situated within pleasant and level gardens a short walk from the sea front and town centre. There are some local shops and a large public green nearby. There are two lounges, one on each floor and a dedicated dining room. There is a 6-person passenger lift and parking is available. Shandford has been extensively modernised and extended since it was first acquired in 1958. It has recently undergone further improvements to extend the lounge and dining room and to add a treatment room, an assisted bathroom and a sluice. 18 of the 25 bedrooms now have ensuite facilities. Current fees range from £350.00 to £430.00 These fees do not include items such as toiletries, newspapers and hairdressing. Information about this home, including reports, is available direct from Annual Service Review Page 2 of 7 the home and from their website www.shandford.com Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which took place on 22 July 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. We also received 6 completed surveys from people living at the home. The majority of respondents had been assisted by a relative in completing the forms. The surveys tell us that prospective residents receive sufficient information about the home prior to making a decision to move in. Everyone has received written information about the homes terms and conditions. One person commented that, the home is the best in the area - all down to the manager and her team. The AQAA tells us as a result of listening to views and suggestions of residents, the following actions have been taken in the last year: The patio and outside seating area has been extended and improved. The entrance porch has been refurbished. Several lounge chairs and old style hospital beds have been replaced. More games have been purchased with increased activities for residents. There are 24 residents living at the home. There have been 8 new admissions in the last year. Everyone has a care plan which is regularly reviewed to ensure plans are person Annual Service Review Page 4 of 7 centered and updated with any changes. Everyone responding to our survey say that they receive the care and support needed. Activities are arranged twice a week. A varied programme takes account of individual interests and suggestions. In the last year a nail and manicure session has been introduced. More games have been purchased and more external entertainment arranged. Regular residents meetings are arranged to enable and ensure everyone to participate in day to day decisions affecting their lives at the home. The home aims to have an open approach to managing complaints. The manager encourages anyone with a concern or complaint to discuss issues with her at an early stage. No complaints have been received in the last year. Everyone responding to our survey tells us that they know who to talk to if they have any concerns or wish to make a complaint. The AQAA confirms that there is an ongoing programme of updating and refurbishment for the physical environment to be kept up to standard. Fire safety systems have been upgraded over the year. 21 permanent members of care staff are employed. Of these 12 have achieved and NVQ level 2 or above in care. A further 3 are working toward NVQ awards. We received 4 completed surveys from staff working at the home. These tell us that staff receive up to date information about the needs of the people they care for. Staff say that they work well as a team and have regular meetings with the manager and deputy to discuss working practice and any concerns. All staff receive induction at the start of their employment and relevant ongoing training. Staff regularly receive support and supervision from the manager. 6 staff have left their employment at the home in the last twelve months. The home benefits from the stable experienced management of the Registered Manager who has been in post since 2004. There are comprehensive arrange of policies and procedures in operation at the home which were all reviewed in the last year. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. There is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan, and will do a key inspection by 22 July, 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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