Care Home: Silverways

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What the care home does well Silverways is well run and the Registered Manager is supported by competent, well trained staff. The home`s quality assurance processes are good and ensure that the home is run in the best interests of those living there. The AQAA told us: "We carry out Resident Satisfaction Questionnaires twice annually. Results are analysed and outcomes responded to in order to ensure that residents views are taken into account. We also survey the views of visitors to the home twice a year and simultaneously note findings and incorporate outcomes into our decision making about how the home is run." The results of the last survey showed a high level of satisfaction. Residents are supported to maintain contact with family and friends, enabling people living in the home to continue to enjoy relationships that are meaningful to them. The home continues to provide a varied activities programme, which is based on the assessed needs of the people living there. The complaints and adult protection procedures ensure that residents and their representatives well-being and comfort is important to the home and that any concerns raised will be properly investigated and resolved.Touring the premises we found the home to be clean, free from any unpleasant odours, warm and comfortable. There is an ongoing programme of refurbishment and since our last inspection all the bathrooms had been upgraded. Recently residents had been consulted about new curtains and duvets, which were in place in many of the rooms. What the care home could do better: As a result of this inspection we have no requirements or recommendations of good practice to make. Silverways continues to give a good standard of care to those people living there. Random inspection report Care homes for older people Name: Address: Silverways Silver Way Highcliffe Christchurch Dorset BH23 4LJ two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Amanda Bell Date: 2 1 0 6 2 0 1 0 Information about the care home Name of care home: Address: Silverways Silver Way Highcliffe Christchurch Dorset BH23 4LJ 01425272919 01425277981 silverways@btclick.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Marie Madders Type of registration: Number of places registered: Conditions of registration: Category(ies) : Christchurch Housing Society care home 61 Number of places (if applicable): Under 65 Over 65 61 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users who can be accommodated is 61 The registered person may provide the following category of service only: Care Home with Nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Date of last inspection Brief description of the care home Silverways Nursing Home was purpose built in 1985 and is situated in a quiet residential area of Highcliffe. It is set in one and a half acres of gardens and provides facilities for sixty one service users. Care Homes for Older People Page 2 of 8 Brief description of the care home The home is owned and managed by Christchurch Housing Society, a voluntary organisation registered with charitable status. The society was founded in 1946 to provide accommodation and care services for older people.Silverways has accommodation on the ground and first floors. The premises comprise of single and shared rooms, assisted bathrooms, showers and toilets, and a hairdressing salon. Each wing of the home has a communal lounge dining area. The home also has an activities and exercise room. Christchurch Housing Society is considering up grading and refurbishment of the home to create better use of available space. The home is managed by Mrs M Madders. At the time of inspection weekly fees ranged from £717 to £802. Care Homes for Older People Page 3 of 8 What we found: This random inspection was carried out on the 21st June 2010 and took approximately two hours. The purpose of our visit was to maintain our awareness of the service. The inspection was carried out by one inspector, however the term We is used to reflect the findings of the Care Quality Commission. The Registered Manager was on hand throughout our stay to aid the inspection process. All staff made us welcome and were extremely helpful. We toured the premises, spoke with people at the home, reviewed a variety of care documentation; the homes Annual Quality Assurance Assessment (AQAA); staffing and training records. The standard of care documentation was good and provided staff with an appropriate level of information so that they were able to meet the needs of people living at the home. People told us they were happy with the care they received. We saw staff carrying out their duties in a cheerful and professional manner. We were shown the training records and staff confirmed that they had received all the mandatory training. In addition recent training had also included such topics as end of life care; venepuncture and catheterisation. This training had helped equip the staff with the skills they need to provide a good level of care. Staff told us that they were encouraged to take up training opportunities. We reviewed the personnel files for three new members of staff and found that recruitment processes were robust, which meant that only suitable staff were employed to work in the home and residents were well protected. What the care home does well: Silverways is well run and the Registered Manager is supported by competent, well trained staff. The homes quality assurance processes are good and ensure that the home is run in the best interests of those living there. The AQAA told us: We carry out Resident Satisfaction Questionnaires twice annually. Results are analysed and outcomes responded to in order to ensure that residents views are taken into account. We also survey the views of visitors to the home twice a year and simultaneously note findings and incorporate outcomes into our decision making about how the home is run. The results of the last survey showed a high level of satisfaction. Residents are supported to maintain contact with family and friends, enabling people living in the home to continue to enjoy relationships that are meaningful to them. The home continues to provide a varied activities programme, which is based on the assessed needs of the people living there. The complaints and adult protection procedures ensure that residents and their representatives well-being and comfort is important to the home and that any concerns raised will be properly investigated and resolved. Care Homes for Older People Page 4 of 8 Touring the premises we found the home to be clean, free from any unpleasant odours, warm and comfortable. There is an ongoing programme of refurbishment and since our last inspection all the bathrooms had been upgraded. Recently residents had been consulted about new curtains and duvets, which were in place in many of the rooms. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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