Latest Inspection
This is the latest available inspection report for this service, carried out on 27th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Southfield.
Annual service review
Name of Service: Southfield The quality rating for this care home is: The rating was made on: two star good service 0 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sharon Hayward-Wright Date of this annual service review: 2 5 0 9 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Park Road Stroud Glos GL5 2JQ 01453764892 01453759642 manager.southfield@osjctglos.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability old age, not falling within any other category Conditions of registration: The Orders of St John Care Trust Number of places (if applicable): Under 65 Over 65 0 0 1 35 May accommodate one named service user under 65yrs of age. Arrangement will cease when service user reaches 65 yrs of age or leaves the home. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Southfield is a purpose built care home, providing long-term personal care for thirtysix older people, with one room designated to provide short-term respite care. The home also accommodates one named person over the age of 65 years with a learning disability. Southfields is managed by The Orders of St John Care Trust, and is situated in a residential area of Stroud. Medical and nursing services are accessed for people if needed, from community resources. The home is built on three floors with a shaft lift and chair lift accessing all areas. Residents private accommodation is situated on the two upper floors, and is provided by 32 single rooms and 2 double rooms. There are a
Annual Service Review Page 2 of 7 0 3 1 0 2 0 0 8 number of assisted bathrooms, shower rooms and toilets situated in convenient locations around the home. The communal rooms are on the ground floor. There is a garden area. There is only limited parking available for visitors to the home. The provider supplies information about the home, including our most recent report. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the home. The AQAA is a self-assessment that focuses on how well outcomes are being met for people living in the home. It also gave us some numerical information about the home. We sent surveys to the service for people and staff. Information we have about how the home has managed any complaints. What the home has told us about things that have happened. These are called notifications and are a legal requirement. The previous key inspection report and the results of any other visits that we have made to the home in the last 12 months. What other people have told us about the home. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. The home told us in the AQAA about its strengths in different areas and what they do well. This includes obtaining the views of people who use the service. People are able to express their views during residents meetings, at their 6 monthly review of their care, by using the yearly annual quality assurance survey or by speaking to the staff at anytime. The AQAA states that as a result of the feedback they have received from people they have increased the range of activities and now have a volunteer that assists the activities coordinator. We have not received any complaints in the last 12 months about the service and the AQAA states the home has also not received any complaints. We asked people in the surveys is there someone you can speak to informally if you are not happy, 7 people said yes 2 people said no and one person did not answer the question. We also asked do you know how to make a formal complaint, 3 people said yes, 6 people said no and one person did not answer the question. We received 10 surveys back from people who use the service and 6 from staff. We asked people in the surveys, do you receive the care and support you need, 6 people said alway, three people said usually and one person said sometimes. We also asked are the staff available when you need them, 5 people said always, 3 people said usually and 2 people said sometimes. Annual Service Review Page 4 of 7 We asked people does the home arrange activities that you can take part in if you want to, 3 people said always, 5 people said usually, one person said sometimes and one person did not answer the question. We received mixed feedback about the meals in the home. We asked people what the home does well and comments we received include; Provide meals Friendly staff We also asked what could the home do better and comments include; More staff needed Listen more to clients and have more time for them. The staff surveys showed that they enjoy working at the home and they are able to undertake training relevant to their roles, as 5 of the 6 staff in their surveys said yes. We also asked are there enough staff to meet the individual needs of all people who use the service, 5 staff said usually and 1 member of staff said never. We asked the staff what does the home do well and the comments we received include; Take care of our residents individual needs as much as is practically possible I believe that the home runs very well because of good management The home is very friendly to families and visitors who often remark on this fact Residential care here is very good and staff spend time with residents as as much as they can. We also asked what could the home do better and the comments we received include; Employ more staff to enable them to to spend time with people on a much more regular basis. Staff here are fire fighting with all basic chores that need to be done More staff needed to meet the type of clients that are coming into the home Maybe a bit more up to date decor Better communication is needed from the top down, more staff meetings and better change over on shifts. What are we going to do as a result of this annual service review? Due to the feedback we have received from the surveys we are going to ask the Registered People to write to us and tell us how they intend to address the concerns. We will then decide when the next inspection will take place. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people who use the service. Annual Service Review Page 5 of 7 Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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