Latest Inspection
This is the latest available inspection report for this service, carried out on 11th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Spring House.
Annual service review
Name of Service: Spring House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anita Sutcliffe Date of this annual service review: 0 7 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Spring House Peter Tavy Tavistock Devon PL19 9NP 01822810465 01822810465 shresidential@aol.com www.springhouse.uk.com Mrs B Luckham Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 0 0 25 25 25 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Spring House, privately owned and managed by Mrs. Luckham, provides personal care and accommodation for up to 25 older people who may have dementia or a mental health condition. Medical health needs are met through the local GP and community nursing services. The home is in the small village of Peter Tavy, three miles from the market town of Tavistock. All of the bedrooms except two are single, and all have en-suite toilets and hand basins, nine also have en-suite showers. There is a stair lift to the first floor. There is an open plan lounge/ dining room, a large lounge, and a small private lounge. Annual Service Review Page 2 of 6 There is a large paved garden at the front of the house which has a number of seating areas and a pergola for shade. The garden is enclosed and has level access. The provider informs us that, at the time of this service review, the fees are between £475 and £600 per room. The fees do not include hairdressing, chiropody, toiletries and taxis for private use. A copy of the Service Users Guide and Statement of Purpose are available at all times from the office. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Four surveys returned to us by people using the service, three completed with help from family. One survey returned to us by a health care professional. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection (January 2008) and annual service review (January 2009) reports. There have been no complaints or issues regarding adult protection, bought to our attention, concerning Spring House. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. For example, they tell us: Our Quality Assurance enables relatives, friends and professionals to give their opinion of the home in a holistic way so that we can continue to develop and improve. These results have been very positive. People speak positively about Spring House; only one person mentioned things which could be improved. Comments include: The special quality of Spring House is the high standard of care and sound management style, balanced with an informality and relaxed atmosphere which it a true home and Good, caring home. Glad my mother is a resident there. Each person who responded to survey told us they received enough information to help them decide if Spring House was the right place for them and that have written information on the homes terms and conditions. Three people told us that always receive the care, support and medical care they need and one said they usually do. A health care professional told us: Spring House is a very caring home. The staff are kind, helpful, respectful of its residents. Clients seem happy and settled and no concerns have been raised. Annual Service Review Page 4 of 6 Three people told us that staff are always available when they need them and one said they usually are. Three people told us that staff always listen to them and act on what they say and one said they sometimes do. Three people told us that the home always arranges activities that they can take part in if they wish and one said it usually does. Two told us that they always like the meals at the home and two said they usually do. All told us that they have someone they can speak to informally if they are not happy and they know how to make a formal complaint. The Commission has received no complaints or concerns about the home, which tells us: We have not received any written complaints to date. Relatives feel that they can call into the office at any time to discuss problems. There was much mention of the friendliness of the home. The registered manager/provider has expressed frustration that the home did not receive the key inspection as initially expected but has instead received another review of the home, from which the rating cannot be changed. We are informed that requirements and recommendation made at the last key inspection were met within the required timescales. For example, the laundry floor was replaced with a new, permeable, non slip, easily cleanable surface, to aid cleanliness and safety. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. Currently, under the Care Standards Act 2000, we would expect to do a key inspection by 27th January 2011. However, all services will re-register this summer in preperation for the Health and Social Care Act under which compliance will be inspected from October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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