Latest Inspection
This is the latest available inspection report for this service, carried out on 29th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for St Benet`s Court.
Annual service review
Name of Service: St Benet`s Court The quality rating for this care home is: The rating was made on: two star good service 0 9 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Graham Thomas Date of this annual service review: 2 9 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 32 College Road Newton Abbot Devon TQ12 1EQ 01626354069 01626354069 Telephone number: Fax number: Email address: Provider web address: NBRIshomeaddressisloggedunderformeraddresses Mr Guy Perring Rogers,Mrs Nicola Jayne Rogers Name of registered provider(s): Name of registered manager (if applicable) Mrs Patricia Coreen Gleave Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 40 A suitably qualified and experienced clinical lead nurse to be in place whilst Mrs Gleave is registered as manager The maximum number of service users who can be accommodated is 40 The registered person may provide the following category of service only: Care home with nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Since our last published key inspection report, one of the partnership which provides the service has been removed from the registration. Patricia Gleave has been registered as the homes manager. Annual Service Review Page 2 of 6 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 0 9 0 3 2 0 0 9 St Benets, is a large Victorian house situated on the southern slopes of Wolborough Hill Newton Abbot. It overlooks the attractive Decoy Woodland and nature reserve. The home is within a short drive from the town centre and local amenities including British Rail mainline station and direct access to the A38. St Benets offers en-suite facilities in the majority of the single and shared rooms. Residents are assisted moving around the home by the two passenger lifts, one stair lift, grab rails and ramps which offer freedom of movement for disabled Service Users. A nurse call system covers all rooms and the gardens. There are well maintained terraced gardens with secluded seating areas and a waterfall accessible to service users. The garden has views over the Devon countryside. The home caters for physically disabled Service Users and has a registered nurse on duty at all times, a range of equipment is available to help meet Service Users needs. Copies of previous inspection reports are available at the home to visitors and those who reside there. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service such as staff and relatives. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. For example, one relative and one person living in the home told us that they would like more activities and trips out. The homes AQAA told us that they had listened to peoples feedback about this and, We are trying to improve the daily recreation on offer for all clients. We have increased the hours of the Activity Person and have brought some activity games. People living in the home and their relatives tell us that they are generally happy with the service they receive. Most people told us that they like the food. One person stated: The home made soup is delicious. The home made cheesecake is lovely, The salad is always good. People also felt that they were treated as individuals with kindness and care that their needs were met. One person told us that the home Treats everybody as an individual. Knows us all by name. Provides for our medical Annual Service Review Page 4 of 6 needs. Has a happy atmosphere We received comments from 4 relatives of people living in the home. All continue to be very satisfied with the quality of the care. One comment was My (relative) is very well cared for. Lovely staff, very accommodating. House is always clean and my (relative) is happy. Another relative told us that they were pleased with, Emotional and physical support for (relative). Always welcomed warmly, offered drinks. (Relative) always looks clean and happy Since our last visit to the home we have reviewed the number of deaths in the home. Information from visiting professionals indicates that this is in keeping with the level of frailty of the people who use the service. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 8th March 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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