Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for St Bernadette`s Nursing Home.
Annual service review
Name of Service: St Bernadette`s Nursing Home The quality rating for this care home is: The rating was made on: two star good service 1 0 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anne Prankitt Date of this annual service review: 3 0 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 25-27 Trinity Road Scarborough North Yorkshire YO11 2TD 01723366522 01723361325 roger.somauroo@btinternet.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Age Range 60 years plus Complete Care Homes Ltd Number of places (if applicable): Under 65 Over 65 0 27 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service St Bernadettes provides nursing care and accommodation for up to 27 older people of either gender. The home is located in a residential area of Scarborough and the amenities and facilities of the town are approximately a mile away. The accommodation provided is in single and double bedrooms over 3 floors. There is ramped and level access to the home and two passenger lifts give access to the upper floors. There are gardens to the front and side of the house that are used by people living
Annual Service Review Page 2 of 6 1 0 1 2 2 0 0 8 there and parking is available on the road. Current information about services provided at St Bernadettes are available in the form of a Statement of Purpose, service user guide and the most recent inspection report published by the Commission for Social Care Inspection, which are all available by contacting the home. The company now has a website where extra information is also available to look at. The registered manager should be contacted direct for information about current weekly fees, and what people pay extra for. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by three people using the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear, and gave us a lot of the information we needed to complete our review. We looked at the information in the AQAA, and after speaking to the registered manager, our judgement is that St Bernadettes is still providing a good service for people. We asked the registered manager about what they had done to meet a requirement and some recommendations made at the last key inspection for the service, where this was not explained in the AQAA. The response reassured us that all areas have been addressed. When asked about the home, people who returned their surveys told us The home is a lovely place to stay in and everyones pleasant and nice, St Bernadettes is a cheerful place and willing to help patients for shopping needs. When asked what the home does well, we were told Most things. Treat the poorly well, and Tend to needs of people within their capacity. All agreed that they always receive the care and support that they need, that the staff are available when needed, that they listen and act on what people say, and that they get the medical support that they need. Although one person ticked usually as well. These people also agreed that they know who to speak to informally if they are not happy, and that they know how to make a formal complaint. The home told us they have received two formal complaints in the last twelve months. They told us what has been done to resolve these complaints. Annual Service Review Page 4 of 6 We asked the home to provide the feedback they had received from their most recent satisfaction survey, because we received only three completed surveys from people living at St Bernadettes. Although this was completed a year ago, it gave us more information collected from more people, and professionals, on their views about the home, and what is being done in response to the comments they made. The home will be asking people to complete further surveys in the near future, to check their views about the home again. This shows that the home involves people when deciding what changes they need to make there. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? It is our statutory responsibility to inspect all care services at least once every three years. Therefore we are not planning to inspect this service before 9 December 2011. However, we can inspect the service at any time if we have concerns about the quality of the service, or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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