Latest Inspection
This is the latest available inspection report for this service, carried out on 29th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for St Georges Nursing Home.
Annual service review
Name of Service: St Georges Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service 0 9 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janine Smith Date of this annual service review: 2 9 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 13 Vigo Lane Harraton Washington Tyne & Wear NE38 9AH 01914191878 01914157037 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Wellburn Care Homes Limited Number of places (if applicable): Under 65 Over 65 4 0 0 38 The maximum number of service users who can be accommodated is: 38 The registered person may provide the following category of service only: Care home with nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places: 38 Dementia - Code DE, maximum number of places: 4 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service This home has two stories and was purpose built. It provides both personal care, and nursing, for up to 38 elderly persons, all within single rooms. There is a passenger lift to give access to the first floor. The home has recently undergone internal alteration to improve the layout. Although the grounds are not extensive they are adjacent to the
Annual Service Review Page 2 of 6 0 9 1 0 2 0 0 8 local church, this and the absence of a boundary fence, gives them a spacious feel. A sheltered patio area is located at the rear of the home. The home is in a quiet residential area of Washington, close to the main North / South highway (A182). There are some local shops and facilities within walking distance, and a large retail development (The Galleries) is only a few minutes away by motor transport. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment, known as the AQAA, that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We looked at surveys returned to us by people using the service. We looked at information we have about how the service has managed any complaint. We looked at what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We reviewed the previous key inspection and the results of any other visits that we have made to the service in the last 12 months and relevant information from other organisations and what other people have told us about the service. What has this told us about the service? The home had to be reminded to send us their annual quality assurance assessment (AQAA) but was then sent promptly. It was clear and generally gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. They are carrying out regular surveys to find out what the people in the home think about the service they receive. They also hold regular meetings with them. As a result of this feedback, they tell us they have made improvements to the menus and purchased more books. They have lowered the first floor windows so that service users can see out more easily and bought new chairs and dining tables. Most of the staff have obtained a National Vocational Qualificiation and further training is arranged when necessary. Surveys were received from four service users, who were helped by their relatives to complete the survey. They told us that they are well cared for and they get medical help when they need it. They said they like the meals at the home and there are always activities arranged by the home. One person said, the home provides necesssary nursing care I need. They also provide support to my wife who visits on a regular basis. Meals are very good. Staff are friendly to the family and also regular activities are good. Another said, I am quite satisfied where I am. The staff are always busy, which is natural in a place like this and dont always have time to talk but this is just occasionally. I am happy. Two people commented that the level of cleanliness has declined. One said that fixtures and fittings are not as sparkling clean as they used to be and there is a smell of urine in the home. Another said the rooms could be kept cleaner. One person also commented that the staff can be overstretched at times and that sometimes items are not returned after being sent to be laundered, despite being labelled. What are we going to do as a result of this annual service review?
Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. We are not going to change our inspection plan, and will do a key inspection by 8th October 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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