Latest Inspection
This is the latest available inspection report for this service, carried out on 5th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for St Martins.
Annual service review
Name of Service: St Martins The quality rating for this care home is: The rating was made on: three star excellent service 1 3 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jo Palmer Date of this annual service review: 0 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Queen Street Gillingham Dorset SP8 4DZ 01747823221 01747826224 stmartins@care-south.co.uk www.care-south.co.uk Care South Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 0 6 6 32 32 in the category OP (Old Age) including up to 6 in the categories DE(E) and/or MD(E). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service St Martins is located near to the centre of Gillingham. The home is operated and managed by Care South, which is a `not for profit? organisation operating a number of homes and care services across Dorset. Registration of the home is for accommodation of up to 32 older people over the age of 65 years, and up to six places can be used to provide a specialist service to older people with dementia or other mental health needs.
Annual Service Review Page 2 of 6 None 1 3 1 1 2 0 0 8 Although the building is relatively old, it is well maintained and provides a range of comfortable accommodation for service users. There are five shared bedrooms and prospective residents are made aware if the vacancy on offer is a shared place. There is level access throughout the home and a passenger lift provides access to the first floor. Fees range from 462 pounds to 570 pounds and for single occupancy of double room 650 pounds. This information was given on the 13th November 2008. Readers of this report may find it helpful if they have any queries about fees to contact the Office of Fair Trading www.oft.gov.uk. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection, this included: The annual quality assurance assessment (AQAA) that was completed by the service and returned to us on 16th September 2009. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. The previous key inspection undertaken on 13th November2008. Notifications received. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA). It was clear and gave us all the information we asked for. In the completed AQAA, Claire Brownless, the registered manager at St Martins has identified what they feel they do well and gives no cause for concern about the service, which is consistent with the last key inspection undertaken in November 2008. In the AQAA Claire Brownless has identified that improvements in the next 12 months will include involvement of key workers in the assessment and admission process,enable team leaders access to computer programmes to update care plans,explore the use of external advocates, encourage more staff training and make use of staff volunteers. Since the last key inspection, Claire Brownless has identified that there have been improvements with the introduction of a new care planning system and links between the pre admission assessments and the care plans,improved medication systems, introduction of clinical auditing tools,internal decorations and refurbishments,reduced use of agency staff and organised staff meeting schedules. The data provided with the AQAA tells us about the level of occupancy in the home and an outline of the dependencies of service users, the data also provides information about the staffing levels and competencies. There are 30 care staff employed all of whom have completed Skills for Care induction training and 5 of whom have achieved NVQ level 2 or above in care. Notifications held on file relating to reported incidents have been well managed by the service (The Care Homes Regulations (CHR 2001) expect homes to inform the Commission about certain incidents or events in the home, these are called notifications under regulations 37 of the CHR). We have not received any complaints about the service. At the time of completing the AQAA, St Martins had not reported any safe guarding incidents although since receipt of the AQAA we have received three notifications where the incident has been referred to the safe guarding teams. These incidents have been well managed by the service and referred appropriately. We have not received any surveys from service users giving their views on the service and care provided although it is evident from the completed AQAA that St Martins uses Annual Service Review Page 4 of 6 an internal quality assurance audit and includes the views and opinions of services users and their representatives in the quality process. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by November 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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