Care Home: St Mary`s Haven Respite Unit

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Annual service review Name of Service: St Mary`s Haven Respite Unit The quality rating for this care home is: The rating was made on: two star good service 0 7 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Diana Penrose Date of this annual service review: 1 0 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: St Marys Street Penzance Cornwall TR18 2DH 01736331982 01736367342 deden21@hotmail.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The Presentation Sisters Number of places (if applicable): Under 65 Over 65 0 9 The maximum number of service users who can be accommodated is 9. The registered person may provide the following category of service only: Care home providing personal care only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service St Marys Haven Respite Unit is located near the town centre of Penzance, and has access to local amenities with good transport links. The facility provides accommodation and care for up to nine older people. Of the current residency, seven are permanent residents and two rooms are used to provide care on a short-term basis. St Marys Haven is an inter-denominational home working within Christian principals, and opportunities are provided for regular Christian services. Other denominations are also welcome at the home. Accommodation is provided on three Annual Service Review Page 2 of 6 None 0 7 1 1 2 0 0 8 floors, all of which are accessible by stairs and a lift. All the rooms are for single occupancy. The two bedrooms on the ground floor are dedicated to short term care residents who have access to bathing and toileting facilities close by. The respite care residents, share access to the dining and lounge facilities that are also located on the ground floor. Permanent residents bedrooms are located on the first and second floors of the home; all have access to nearby bathing and toileting facilities. All the rooms face the front of the building and there are some nice views of Penzance town. Within the grounds is a registered Residential Care Home caring for twenty-six residents, a day centre, which caters for fifty people and a group of terraced flats. Information about the home is available in the form of a residents? guide, which can be supplied to enquirers on request. A copy of most recent inspection report is available in the home. Fees range from £375 to £440 per week according to the manager, who supplied this information on the AQAA. Additional charges are made in respect of private healthcare provision, hairdressing and personal items such as newspapers, confectionary and toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information we have received, or requested, since the last key inspection. This included the annual quality assurance assessment (AQAA) that was sent to us by this service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. We looked at surveys returned to us by staff, healthcare professionals and people using the service. We have considered things that the manager has told us about what has happened within the service, these are called notifications and are a legal requirement. we have also looked at any other information from external organisations we may have received. The previous key inspection report was taken into consideration as well. What has this told us about the service? This service sent us their annual quality assurance assessment (AQAA) when we requested it. It was clear and detailed. We looked at the information in the AQAA and our judgement is that the care home is still providing a good service and that they are continually making improvements to maintain this. We were told that people are assessed prior to being admitted to the home and each person has a written care plan to direct staff on the care provision. However due to a senior carer being sick following surgery the updating of care plans has lapsed. The manager is aware of this and is addressing the issue, she has told us that updates in the care provision are always passed on during the staff handover period. There is a system for the administration of medicines and staff receive appropriate training about medicines. Good food is provided which people enjoy. The Head of the kitchen talks to new residents about their food likes and dislikes and reviews this with all residents periodically. Activities take place and bus trips are on offer. St Marys Haven respite Centre provides a clean, warm, comfortable and safe home for elderly people. The home is kept in a good decorative state with a continuing programme of maintenance and refurbishment. The AQAA told us that some rooms have been decorated since the last inspection and that a sluice has been installed. The manager intends to continue with the programme of upgrading and re-decoration which includes more bedrooms, the hallway and the dining room. There have been no complaints to the home or the Commission and no safeguarding issues. There is now an improved training plan in place which means that needs can be identified and prioritised. 64 of care staff have achieved an NVQ qualification to at least level 2 in care. This is a 4 increase since the last key inspection. The home has quality assurance systems in place and we have been told that feedback has been positive, there is a waiting list for admission to the home. The manager told us she has addressed all of the issues in the last inspection report. There are good Annual Service Review Page 4 of 6 measures in place to ensure compliance with health and safety legislation. The five year electrical wiring test has been undertaken and is satisfactory. The manager intends to maintain the high standards of care already provided to people using the service. We have received five surveys from people using the service and these have been generally positive about the home, staff and the care provision. Four people did not know if they had a contract and this should be clarified with them. People using the service feel that there are usually enough staff available and they usually listen to what they have to say. People said there are usually activities available that they can take part in but one person said only sometimes and one did not know. We received one comment about what the home does well Fish and chips and pasties!. There were no comments on how the home could be improved but one person said Its hard to leave ones home but Im settled here now and enjoy the security of knowing that there is always someone around night and day. Only one staff survey was returned to us and this was positive about the home. This comment was included, Respite gives residents the freedom to be able to care for themselves but are in the knowing that if they need help there is 24 hour care available for them. They are able to do as they please as they would do at home, but they have constant company from other residents and the carers. When asked what could be done better they said More trips out. No surveys were returned from healthcare professionals. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 07 November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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