Care Home: St Marys Care Centre

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Annual service review Name of Service: St Marys Care Centre The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Eileen Engelmann Date of this annual service review: 1 0 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Beverley Road Anlaby East Yorkshire HU10 7BQ 01482659525 01482307593 karenhey.hey@googlemail.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Karen Lesley Hey Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Private Medicare Limited Number of places (if applicable): Under 65 Over 65 0 60 60 0 The maximum number of service users who can be accommodated is: 60 The registered person may provide the following category of service only: Care home with nursing - Code N; to service users of the following gender: Either; whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP and Physical disability - Code PD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Karen Hey has been registered as the manager of the service. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 6 St. Marys Care Centre is a purpose-built care home, which provides a service for people who meet the following criteria of need - Older people and those with a physical disability. The home is situated off Beverley Road in Anlaby, a highly regarded residential area, adjacent to a private hospital and private sheltered accommodation. The care home has been designed and built to the specifications of the Directors of Private Medicare Limited and their architects Gelder and Kitchen. Accommodation is provided in sixty spacious, en-suite rooms with four different room designs. Each bedroom is provided with an electric profiling bed, nurse call system, fridge, shower room/en-suite, ridged grab rails and other adaptations to meet the needs of older people and those with disabilities. All rooms are single, however an interconnecting lockable door between two single rooms is also available should a couple require this facility. People living in the home are provided with a wide variety of communal spaces including lounges, a television room, cinema room, library and music room, a large spacious dining room, two walled garden and courtyard areas with seats and tables for people to enjoy the outside amenities. An activities organiser is employed by the company to arrange and deliver group and 1-1 activities within the home, as well as booking entertainment sessions from outside sources and organising trips into the local community. Information about the home and its service can be found in the statement of purpose and service user guide, both these documents are available from the manager of the home, and copies are on display in the entrance hall of the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We last visited the home for its Key Inspection on 10 October 2007 when we rated it as a 2 Star (Good) service. It had an Annual Service Review carried out on 18 September 2008 and we were satisfied that the home continued to offer people a good service. What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. As well as the above we completed a risk assessment of the service to ensure we had enough information about the service to determine the quality rating has not changed in the past 12 months What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The services Training and Development Manager is now a member of the Medicines Management in Social Care Forum group. This is a combined initiative to develop new guidelines and policy across Health and Social Care. It aims to provide better protection for service users and continuity of care from acute to secondary care settings. The service has improved the staff training programme in the last 12 months. The Registered Manager and the Training and Development Manager have completed the Level 4 Registered Manangers Award. The service has made National Vocational Qualifications available to all grades of staff and created a successful non nursing unit through the supervision and support of five senior care staff. The service has exceeded staff training attendance and achievement for mandatory training and other courses of interest to meet National Minimum Standards, Care Quality Commission, and the Nursing and Midwifery Council standards for a trained and competent work force. Staff are taking more ownership for their development by identifying what training they Annual Service Review Page 4 of 6 need to attend. We received 9 surveys back from people using the service; some people had assistance from their relatives in completing the questionnaires. We also received 10 surveys back from staff working in the service. People living in the home always tell us that they are happy there. People commented that they get the care and support they require and are able to make decisions about what they do each day. People said that the home provides good food, pleasant accommodation and caring staff, the home cares for me very, very well. The staff are always willing to help me with tasks which I find hard to do myself. The home is always clean and bright and The home provides a pleasant environment and the staff are very caring, helpful and try to co-operate with your requests, and I am very satisfied with the home and have no complaints. Information from the staff surveys indicates that there are good training and development opportunities for employees and individuals are offered supervision and support by the manager. Staff told us that we have a nice working environment and good equipment, we are well staffed and the management are approachable and pleasant. I enjoy working here, we all work as a team and provide good care for people and their families. The home provides a safe working environment, and provides excellent care for people. Management and staff communicate very well and the training offered to staff is excellent. This is a truely wonderful home to work in. We have had one formal complaint about care in the home, this was investigated by the manager of the service and an apology was sent to the complainant by the manager. People using the service have told us that they understand the complaints procedure and are confident of using it if necessary. There have not been any safeguarding alerts made in the past 12 months. Staff have received training around safeguarding of adults and feel confident in using the systems in place within the service. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? It is our Statutory responsibility to inspect all care service at least once every 3 years. The completion of the Risk assessment and Annual service review has not changed our view of the quality rating of this service therefore we are not planning to inspect this service before 10 October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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