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Care Home: St Saviours Residential Home

  • 12 Morton Road Exmouth Devon EX8 1AZ
  • Tel: 01395264127
  • Fax:
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This service was last inspected on 22nd May 2007. St Saviours offers care and accommodation for up to 18 people who have needs relating to old age and/or mental health problems including dementia. It owned by GT Services Ltd, a family company, who have one other care home in Exeter. The home is made up of three large terraced houses that have been converted and adapted for use as a care home. The home is situated within level walking distance of local shops and the seafront. It is also very close to the town of Exmouth and the amenities offered there. There is good local transport including a train service. Communal areas are made up of a dining room and two lounges on the ground floor. Bedrooms are on the ground, mezzanine and first floors. The upper floors can be accessed by a through floor lift, stairs and stairlifts. The home is not purpose built for those with mobility problems but there are many aids and adaptations throughout the home, and the home has recently undergone extensive refurbishment and redecoration. There is a small patio garden to the rear of the property. This provides seating areas, shade and it is secure. There is limited on road parking available. Further information about this service, including a guide to the home and current information about fees, is available directly from the service.

  • Latitude: 50.617000579834
    Longitude: -3.4189999103546
  • Manager: Charmaine Brice
  • Price p/w: ~
  • UK
  • Total Capacity: 18
  • Type: Care home only
  • Provider: GT Care Services Ltd.
  • Ownership: Private
  • Care Home ID: 14744
Residents Needs:
Old age, not falling within any other category, Dementia

Latest Inspection

This is the latest available inspection report for this service, carried out on 8th June 2010. CQC found this care home to be providing an Adequate service.

The inspector found there to be outstanding requirements from the previous inspection report. These are things the inspector asked to be changed, but found they had not done. The inspector also made 1 statutory requirements (actions the home must comply with) as a result of this inspection.

For extracts, read the latest CQC inspection for St Saviours Residential Home.

What the care home does well People enjoy living in this home and feel they are listened to and treated as individuals. They receive the care they need to ensure they stay well and healthy. Staff are recruited using robust methods, helping to ensure that people are cared for by suitable staff. Staff feel well supported to do their jobs and enjoy working here. What the care home could do better: Care plans do not provide the detailed information that staff need to ensure they meet people`s care needs in a consistent way. Reviews of care plans and the effectiveness of care delivery cannot happen because written plans are not in place. Whilst this does not pose a significant risk at the moment, there is potential for unsafe practice as people`s needs increase. The medication audit system should include counting medicines to ensure that the amount of stock matches records, so that any irregularities can be detected and dealt with. Random inspection report Care homes for older people Name: Address: St Saviours Residential Home 12 Morton Road Exmouth Devon EX8 1AZ one star adequate service 28/05/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Teresa Anderson Date: 0 8 0 6 2 0 1 0 Information about the care home Name of care home: Address: St Saviours Residential Home 12 Morton Road Exmouth Devon EX8 1AZ 01395264127 Telephone number: Fax number: Email address: Provider web address: gtcare@tesco.net Name of registered provider(s): Name of registered manager (if applicable) Charmaine Brice Type of registration: Number of places registered: Conditions of registration: Category(ies) : GT Care Services Ltd. care home 18 Number of places (if applicable): Under 65 Over 65 0 18 dementia old age, not falling within any other category Conditions of registration: 18 0 The maximum number of service users who can be accommodated is 18. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (Code OP) Dementia aged 65 years or over on admission (Code DE(E)) Date of last inspection 2 8 0 5 2 0 0 9 Care Homes for Older People Page 2 of 9 Brief description of the care home This service was last inspected on 22nd May 2007. St Saviours offers care and accommodation for up to 18 people who have needs relating to old age and/or mental health problems including dementia. It owned by GT Services Ltd, a family company, who have one other care home in Exeter. The home is made up of three large terraced houses that have been converted and adapted for use as a care home. The home is situated within level walking distance of local shops and the seafront. It is also very close to the town of Exmouth and the amenities offered there. There is good local transport including a train service. Communal areas are made up of a dining room and two lounges on the ground floor. Bedrooms are on the ground, mezzanine and first floors. The upper floors can be accessed by a through floor lift, stairs and stairlifts. The home is not purpose built for those with mobility problems but there are many aids and adaptations throughout the home, and the home has recently undergone extensive refurbishment and redecoration. There is a small patio garden to the rear of the property. This provides seating areas, shade and it is secure. There is limited on road parking available. Further information about this service, including a guide to the home and current information about fees, is available directly from the service. Care Homes for Older People Page 3 of 9 What we found: We carried out this random unannounced inspection as part of the planned programme of inspection. One inspector visited the service over a period of approximately 4 hours. We (the commission) focused on the care given to two people living here, as a way of assessing the quality of this service generally. We looked at care assessments, care planning and care delivery. We checked how these peoples medicines are managed and at how Controlled Drugs are managed. We spoke with people about their care. We looked a the general environment of the home and we looked at the record of accidents and incidents that have happened in the home. Prior to this visit to the home we asked for feedback in surveys from some people living here, from staff and from visiting professionals. Their feedback was positive and complimentary. We found that people enjoy living in this home. Comments included it is like a family home, it is relaxed and if you have to come into a home, then this is a good one to come to. People told us that staff are available when they need them and are supportive to both the people living here and to their families. Two people wrote in surveys that staff are always available to discuss any needs or worries. One person told us that the emotional help they had received had resulted in them being able to reduce the medication that the doctor prescribes. One person told us that they feel reassured that their relative is in the care of this home. We saw in records that before coming to live here that people have their needs assessed. Admissions only happen if the manager assesses that this home can meet each persons needs. We also saw in records that people see health and social care professionals when they need to, and in a timely way that helps to keep them healthy. Referrals are made to the doctor, district nurse, social worker and to the dentist and chiropodist. We saw in records that one person had recently been referred to and reassessed by the doctor because this persons needs have increased. A referral had also been made to the district nurse for pressure relieving equipment as a recent re-assessment showed their risk of developing a pressure sore had increased and this person has some breakage of their skin. However, the home are waiting for equipment to be delivered, and the equipment that has been offered is not that recommended, according to the assessement used. This equipment has now been provided by the compnay who own this home, together with a hoist as the home have assessed that it is likely this will be needed. We looked at the care plan for this person. We found that the computerised system is up to date and helps staff to monitor when assessments need updating. However, this system did not contain instructions for staff on how to meet identified needs, as they should do. We checked and found that the staff we spoke with know how to meet this persons needs. However, in order to ensure good communication, that needs are met in a consistent way and that the actions taken can be reviewed to determine their effectiveness, care plans must always be in a written form. Care records and staff knowledge includes comprehensive information about peoples likes, dislikes, preferences and daily routines. One person told us that a specialist had recommended they eat a certain vegetable, and that the home ensures they have this. This means that people are treated as individuals. Care Homes for Older People Page 4 of 9 We looked at how some peoples medicines are managed and saw they are kept securely, that records are up to date, and that access to medicines is restricted. There is an audit system in place, however this does not include counting medications in stock. We counted two medicines and found that the number in stock did not match records. The home does not currently hold any Controlled Drugs, but if anyone needed these there are systems in place ensuring they could be managed safely. We looked at how staff are recruited by looking at two staff files. We found that both files contained all the checks needed. This includes police checks and references. Staff told us they enjoy working here and they they feel supported to do a good job. Records show that staff receive induction training and annual appraisals. The home is bright and clean throughout. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 9 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action 1 7 15 (1) (2) All the people living here 31/08/2007 should have a plan of care which gives enough detail to staff to ensure that each person receives consistent person centred support that meets their needs and which helps them to retain their skills. This must be kept under review and updated when needed and in line with each person?s changing needs. People who live here should be given opportunities for social stimulation to prevent them from becoming bored or withdrawn. 30/06/2007 2 12 16 (2) (m) Care Homes for Older People Page 6 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 7 15 Care plans must include 27/08/2010 instructions on how to meet peoples individual needs. Care plans must be individual for each person. The system must include good practice assessments and their associated recommendations. Reviews of care plans must take place. This will help to ensure that people receive appropriate and consistent care based on their individual needs and preferences. This type of system will be auditable and will help to ensure that the most effective decisions are made about how care should be delivered. Care Homes for Older People Page 7 of 9 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 9 The medicines audit system should include counting how many medicines are in stock and comparing this to records. In this way any irregularities can be quickly picked up and acted upon. Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. 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