Latest Inspection
This is the latest available inspection report for this service, carried out on 24th July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Stoneleigh House.
Annual service review
Name of Service: Stoneleigh House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 2 2 0 6 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 2 Rowlands Hill Wimborne Dorset BH21 1AN 01202884908 01202818349 helen@stoneleighhouse.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Ms Helen Vivienne Edbrooke Number of places (if applicable): Under 65 Over 65 0 12 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Stoneleigh House is a substantial older style property close to the centre of the market town of Wimborne; which provides all local amenities including high street shops, post office, banks and building societies as well as GP surgeries, a cottage hospital and various places of worship. Placed in well-maintained, pleasant gardens, the house comprises three floors of accommodation. The top floor provides private accommodation for the owners whilst the ground and first floor are for resident use. There are eight single and two double rooms, all with en-suite facilities. Registered for 12, the home maintains occupancy at 10 as double rooms are used for single occupancy. Communal space includes a pleasant lounge and dining room. There are family rooms, used mainly by Mrs Edbrooke and her family on the ground floor at the rear of the home although staff and residents are not excluded from these areas.
Annual Service Review Page 2 of 7 The kitchen and laundry area are sited on the ground floor and there are sufficient communal bathing and toilet facilities throughout the home for the number of residents. Current weekly fees range between #350 and #450. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which took place on, 18 June 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home did not send us their annual quality assurance assessment (AQAA) on time and were reminded to complete the form. The information contained in the returned AQAA was concise but adequate. We received 8 completed surveys from people living at the home. Some people had been assisted in completing the forms. Surveys tell us that people are provided with sufficient information about the home prior to making a decision to move in. Everyone says they receive the medical care and support they. Staff are usually available when needed and always listen and act on what is said. Several positive comments were received about what the home does well. These include: the management is excellent in all areas, the care workers are without exception, kind, caring competent and reliable and, the management and staff seem to be constantly alert to the needs of residents and their comfort. The AQAA reports that Care plans are up to date, relevant and reviewed 3 monthly with residents who sign their care plan. Service users health care needs are fully met. We received 2 completed surveys from health care professionals, which tell us that the homes assessment arrangements ensure that the right service is planned and delivered to residents. Both respondents say that the home seeks advice and acts on it Annual Service Review Page 4 of 7 to meet peoples needs and that people at the home are supported to live the life they chose. The AQAA tells us that as a result of listening to residents views the dining room has been modified and some residents have been supplied with Freeview boxes for their televisions. An activity programme is arranged at the home. Residents further learning/education is encouraged by getting library books/downloading information on historical places that are then discussed and visited as a group. Staff say that weekly outings are popular with residents. The home aims to maintain an open atmosphere where everyone feels able to raise any issues at any time. The complaints procedure is available to everyone. No complaints were received in the last year. Everyone who responded to our surveys said they know who to talk to if they have a concern or wish to make a complaint. The home is maintained to a high standard. During the year two residents rooms have been refurbished and a fly screen fitted at residents request. Curtains have been replaced in entrance halls and dining room. Residents say the home is kept very clean. There are high levels of occupancy and a waiting list is held for new admissions. Two new residents moved into the home during the last year. 10 care staff are employed at the home. 6 care staff have achieved an NVQ level 2 or above. One other member of staff is working toward the award. There are 2 qualified nurses employed at the home. Staff turnover is low and no staff have left during the year. An induction and ongoing training is provided. 6 surveys from staff working at the home were received. These tell us that staff are provided with induction training and are kept up to date and informed about the needs of the people they care for. Staff say they are regularly supported by the manager who meets with them to discuss working practices. Some staff would like more staff meetings to discuss issues that arise. Policies and procedures in operation at the home are regularly reviewed. The home aims to provide personal, a quality, caring environment for residents to live where staff are competent and trained to deliver the service required . The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. The home provide a high standard of care and there is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan, and will do a key inspection by 17 June, 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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