Latest Inspection
This is the latest available inspection report for this service, carried out on 7th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Summer Lane Care Home.
Annual service review
Name of Service: Summer Lane Care Home The quality rating for this care home is: The rating was made on: two star good service 1 0 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Melanie Edwards Date of this annual service review: 0 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Diamond Batch Worle Weston Super Mare North Somerset BS24 7AY 01934529190 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Summer Lane Care Home Ltd Number of places (if applicable): Under 65 Over 65 0 0 45 45 May accommodate in the Balmoral Suite up to 45 people in category OP, who require nursing care, of whom up to 5 may be 60 - 64 years of age. May accommodate in the Waverly Suite up to 45 people in category DE(E) who may require nursing care of whom up to 5 may be 60 - 64 years of age. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Summer Lane Nursing Home is a purpose-built home that opened in September 2005. The Home is in a residential area close to local facilities and the M5 motorway. Weston-super-Mare town and the seafront are a few miles way. Summer Lane is comprised of two units: Balmoral on the ground floor which caters for
Annual Service Review Page 2 of 6 1 0 1 1 2 0 0 8 older people with general nursing needs, and Waverley on the first floor which caters for people with nursing needs due to their Dementia. Each unit is divided into clusters of bedrooms around smaller lounges and kitchen-diners. A spacious lounge leading off the foyer is used for entertainments and meetings. There is a large central garden. Downstairs bedrooms on the inner side of the square all have French windows facing onto this garden. Downstairs bedrooms on the outer side of the home have French windows leading on to small patio areas and a secure walkway around the outside of the building. There is also a large enclosed garden at the back of a property for use by people on the upstairs wing. This wing has a spacious patio roof garden that is accessible from the activities room. A local GP provides a weekly surgery at the home as well as additional health care support needed. A Consultant Psychiatrist also visits the Waverley wing on a regular basis. Fee levels range between 650 and 800 pounds Fees exclude hairdressing, chiropody, newspapers and toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received and asked for since we did the last inspection The information we looked at included: The annual quality assurance assessment (the aqaa) that was sent to us by the service. The aqaa is a self-assessment document that looks in detail at the quality of life for the residents who live at the home. It also gave us some numerical information about the home. Six surveys returned to us. What other people have told us about the service. What the service has told us about things that have happened in the service. This is called Regulation 37 notification. It is a legal requirement to report to us important matters in the home that impact on the residents. The outcomes from the last key inspection. What has this told us about the service? When we did the last key inspection we found the following outcomes when we looked at what the home does well the following that we have quoted for this annual service review: We found that residents are provided with a good standard of care and staff work hard meeting their needs and wishes. Residents plans of care help and inform staff how residents needs are met. Residents are cared for by staff who have done a good range of training and have good development opportunities. Residents with dementia are cared for by staff who have a good understanding of what dementia is and how they should support the residents. We wrote in the last inspection report about how well the home was being run and we have quoted this extract: Residents benefit from the acting managers ability to run the home very well. Residents are protected by the health and safety systems and procedures in place in the home. The staff team are being appropriately supervised in the work they do. We were sent six survey forms that had been completed by residents and important people in their lives, including family and close fiends. All of the survey responses were positive in their views of the service at the home. Overall the residents who replied said they were happy and satisfied with the care that they receive. The aqa document tells us in good detail how the views of residents are promoted and incorporated into what the home do and we have quoted this extract:The home has regular residents meetings to give residents the opportunity to discuss any problems or concerns they have with the manager. We have quarterly relatives meetings which are mainly chaired by the manager and sometimes the proprietors. We view any Annual Service Review Page 4 of 6 complaints and concerns raised as an improvement tool and we respond to it promptly and make changes as necessary. We send annually questionnaires to get feedback from service users, relatives and staff and we act on their feedback. We have informal interviews with service users to express their wishes. The manager operates an open door policy for residents and relatives. We have daily meetings with head of departments to encourage communication and transparency in the home. We have changed our menus following a residents meeting where we asked for feedback regarding the quality of our meals. The home tell us in the aqaa that they do the following to ensure that race, gender identity disability sexual orientation, age religion and belief are promoted and incorporated into what they do. A Service and Holy Communion takes place on the first Monday of each month on each unit. There are services with Pastors and Reverends available individually if he or she wishes to do so. We pride ourselves on having a mix workforce with members of the team coming from different backgrounds. The care plan files of the service users include their life history if they wish to share. Most of our residents are English and we have Jewish and Japanese residents. Person centered care plans are developed for each service users to meet their individual needs. We cater for different dietary needs and preference such as vegetarians All rooms at Summer Lane are single and the clients are encouraged to bring their own items which promote a homely atmosphere. Residents are given choice should they wish not to have male or female carers and this is documented in the care plan and their wishes granted as much as it is possible. We have residents going on holidays and we encourage relatives to take residents out for special occasions like Christmas. The home make sure we are told about relevant things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their home provides good care and a good service for the residents who live there. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by the 10th of November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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