Latest Inspection
This is the latest available inspection report for this service, carried out on 31st March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Summercourt.
Annual service review
Name of Service: Summercourt The quality rating for this care home is: The rating was made on: three star excellent service 1 9 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judy Hill Date of this annual service review: 1 6 0 2 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: Shute Hill Teignmouth Devon TQ14 8JD 01626778580 01626778782 summercourt1@tiscali.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Classic Care Homes (Devon) Ltd Number of places (if applicable): Under 65 Over 65 0 20 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Summercourt is registered to provide accommodation and care for a maximum of twenty people who are elderly. It is a detached house (listed building) that has been extended, situated less than half a mile from the town centre. There are two residents lounges and a separate dining room, and the home has a shaft passenger lift. All of the bedrooms are single rooms with the exception of one double, and all have an en suite WC. There are good views of the sea from several of the bedrooms. There is level access from the homes front door onto a sizeable patio area. The garden is landscaped and includes a seating area and a level walk leading to a small pond. The home has its own car parking, and it is also possible to park in the street nearby. 1 9 0 3 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from people who work at the home. Any information we may have about how the service has managed allegations, complaints and concerns. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The report of the last key inspection, that included a visit to the home that was carried out on 19th March 2009. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment when we asked for it. It was clearly presented and gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. We received eight completed surveys from people living at Summercourt. The surveys told us that people are generally very happy with the with the quality of the service that they receive, although we were told that more care could be taken with the laundry as personal clothing is sometimes returned to the wrong person. People told us that they would know who to talk to if they had any concerns or complaints about the service. Positive comments were received about the quality of the meals provided, although one person told us that they were not as good as they used to be. We also received five completed surveys from people who work at Summercourt. These told us that the provision of staff training is good and that the staff are confident about their ability to do their own work well. Several people commented on the friendly atmosphere of the home and supportive management. It was suggested that more training could be provided on health and hygiene and that an additional care worker on the evening shift would be beneficial. The AQAA tells us that the home has not dealt with any allegations or complaints in the past year and the Care Quality Commission has not received any complaints or concerns about this home since the last inspection. We have received only one notification from Summercourt since the last inspection, this was to inform us about the death of a resident. However, the AQAA tells us that ten people have been admitted to Accident and Emergency within the review period Annual Service Review Page 3 of 5 and that eight people have died. This means that we are not always receiving regulation 37 notifications when we should be. The last key inspection was completed on 19th March 2009 and at this time the service was assessed as providing excellent quality outcomes for the people who live there. One requirement was made and this was to improve access for people around the home and to ensure that people in wheelchairs and who use walking frames were able to access the garden safely and independently. The AQAA does not tell us if this requirement has been dealt with. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 19th March 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
