Care Home: Sunnybank

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Annual service review Name of Service: Sunnybank The quality rating for this care home is: The rating was made on: three star excellent service 2 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: David White Date of this annual service review: 1 3 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Elizabeth Court Elizabeth Drive Castleford West Yorks WF10 3SD 01977559458 01977559458 sunnybank@mcare.info Notavailable Millennium Care Services Limited Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mr Matthew James Parkin Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 8 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Matthew Parkin was registered by the Commission for Social Care Inspection as the manager of the service in March 2009. 2 8 1 0 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sunnybank is a large detached house in Airedale a residential suburb of Castleford. The home is registered for eight adults who have learning disabilities. It is located in a community setting, close to all the local facilities. The accommodation is comprised of a six bedroomed two-storey house and two bedroomed single story detached selfcontained annex. Both properties have garden areas which are safe and where people can sit outside. The annex facilitates a more independent way of life for the occupants as they are supported with everyday tasks, such as cooking, cleaning, washing and managing their own budget. Each person has his or her own bedroom. The service Annual Service Review Page 2 of 7 provider ensures that information about the service is available to people who are thinking about or who already live at the home through the homes Statement of Purpose, Service User Guide and through the commissions inspection reports, which are available within the home and upon request. The previous key inspection took place on 28 October 2008. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: 1. The annual quality assurance assessment (AQAA) that was sent to us by the service. 2. Surveys returned to us by people using the service, staff who work there, relatives of people living at the home and professionals who visit the home. 3. Information we have about how the service has managed any complaints. 4. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6. Relevant information from other organisations. 7. What other people have told us about the service. What has this told us about the service? We looked at the very informative AQAA that told us how standards are being maintained and improved on. Information in the AQAA told us where changes had been made as a result of listening to people. For example, in house meetings people living at the home had expressed a wish to access the Activity Resource Centre on a more regular basis. This has been arranged so that people have more frequent access to the wide range of activities that are on offer there. Due to the varying abilities of people at Sunnybank, some people, especially those with communication difficulties can find it hard to take in information from house meetings. The activities organiser has developed a working party with people at the home to establish how these meetings can become more meaningful for people. The AQAA told us that the ROSYH (Regional Outcome Systems for Yorkshire and Humberside) assessment tool is now more established and has led to a more person centred approach to care. The tool is also used as part of the assessment process for new referrals to the home and professionals who have made these referrals have provided positive feedback about the assessment tool and the information it provides. A new statement of purpose has been introduced. This is a document explaining the care and services on offer at the home. The new document is now easier to read and understand and was developed with the involvement of people who use the service. Care plan reviews have also been changed so that they now focus more on peoples personal objectives and goals to improve outcomes for people. Individual journals are now completed in each area of a persons support plan so that they are more closely linked to peoples personal goals. Menus are now in picture format to assist people with Annual Service Review Page 4 of 7 their choices. The AQAA also told us where improvements have been made to provide better outcomes for individuals who live at the home. A communication board has been introduced for one person so that the person can communicate their needs at all times including when they may become unwell. A psychologist has been involved in the development of the communication board. One person has involvement with a local swimming group and has developed a friendship from this. Another person has developed a goal plan for administering their own medication and this has helped to develop the persons confidence. The service is committed to maintaining peoples rights and equality and diversity. Staff and people from the home were given the opportunity to attend a drama presentation in Pontefract. This informed people about how to recognise when peoples equality and diversity needs are not being recognised. Senior staff have attended extra training about the Mental Capacity Act to help with their understanding of this in order to protect peoples rights. Improvements have been made to some aspects of the environment. The home has implemented a replacement cycle so that items are replaced before becoming worn and uncomfortable and there is also a decoration cycle to maintain the standard of the environment. A new kitchen has been installed in the annex and refurbishment work has been carried out in the bathroom. A massage chair has been purchased for use in the sensory corridor. People living at Sunnybank have been involved in designing plaques for the home and annex and their efforts have been praised in the organisations newsletter. A new cleaner has been appointed to help maintain hygiene standards. The AQAA also said that additional staff have been recruited in response to the changing needs of people who use the service. The home holds the Investors in People award. Millennium Care has implemented a new audit process called Check for Change. This training was provided by Connect in the North. As part of this, people using the service were trained to become part of the audit process as an Inspector by Experience. The AQAA confirms that policies and procedures are in place for dealing with complaints and protecting people. The service has not had any complaints this year. Notifications show that proper action is always taken in response to safeguarding incidents to keep people safe from possible harm. Millennium has updated their policy on safeguarding people from abuse. This includes a reference guide that makes sure safeguarding referrals are acted on and outcomes from these are known. We received surveys from two relatives of people living at the home. These provided mixed comments about the home. One relative said, they always keep me informed if anything happens. My relatives needs are well met and the family are very happy that our relative is at Sunnybank. All the staff make it a good place to live. However, the other relative said, a lot of the previous care workers went to another care home and it has not been the same since. The relative also felt some of the carers lacked the right skills and experience to meet peoples needs. Annual Service Review Page 5 of 7 Surveys were sent out to people living at the home and staff who work there. However, at the time of writing this report, none of these had been returned. The home continues to let us know about things that have happened since our last key inspection and they have shown that they manage issues well. They work well with us and have shown us that their service continues to provide positive outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 27th October 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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