Latest Inspection
This is the latest available inspection report for this service, carried out on 29th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Sunnydale.
Annual service review
Name of Service: Sunnydale The quality rating for this care home is: The rating was made on: two star good service 1 1 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: David White Date of this annual service review: 0 2 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Pontefract Road Featherstone West Yorks WF7 5HG 01977790579 01977790579 sunnydale@mcare.info Notavailable Millennium Care Services Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mr Neil Sutcliffe Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 9 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Neil Sutcliffe registered as the manager of the home with the Commission for Social Care Inspection in February 2009. 1 1 1 1 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sunnydale is a registered home, which supports 9 younger adults with a learning disability who may also present challenges to the service. The home is situated in the heart of the community on the main road in the village of Featherstone. There is a good range of local facilities nearby and there is good local transport as well as the home having its own transport arrangements. The company also provides a day resource centre within Featherstone, as well as arranging college courses, voluntary work placements and activities of choice. The home provides single bedroom accommodation for each person and all are welcome to bring their personal possessions. Communal space is of a good size with opportunities for quiet time as well
Annual Service Review Page 2 of 7 as socialising with others. The service provider ensures that information about the service is available to people who are thinking about moving into the home and those who are already living there by way of the homes Statement of Purpose, the Service User Guide and through inspection reports, which are available within the home, and upon request to Millennium Care Ltd. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: 1. The annual quality assurance assessment (AQAA) that was sent to us by the service. 2. Surveys returned to us by people using the service, their relatives and staff who work at the home. 3. Information we have about how the service has managed any complaints. 4. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6. Relevant information from other organisations. 7. What other people have told us about the service. What has this told us about the service? The AQAA was very informative and told us where changes had been made to provide better outcomes for people. Information in the AQAA told us where changes have been made as a result of listening to people who live at the home. For example, people living there had said they wanted the environment to feel more homely. In order to achieve this soft furnishings have been chosen by people using the service. New lighting has also been installed in a bathroom area and pictures and a new carpet have been purchased for a living room. There are plans to purchase a pool table at peoples request. People who live at the home attend the Hear Our Thoughts group that is part of the Wakefield Partnership Board and information from this is passed onto other people via house meetings etc. The AQAA tells us that people have involvement with their local community. Two people enjoy doing art work at a local resource centre and recently exhibited their work at a local art gallery exhibition. Other people are undertaking accredited courses in subjects such as gardening at a local allotment. One person attended a recruitment course and puts this into practice through their involvement in recruiting new staff to the home. People have opportunities to go on outings and holidays and a number of people living at the home had experienced going abroad for the first time this year with positive outcomes for the individuals involved. The home has introduced a new Statement of Purpose that is easier to read and understand than previous documents. Changes have been made to the medication systems so that people can now hold their medication in their own rooms to encourage their independence. One person is now administering their own medication and there Annual Service Review Page 4 of 7 are plans for others to do this where the risk assessment supports them as being safe to do so. Millennium Care is involved in the check for change process. This involves people living in other homes spending time with people who live at Sunnydale and looking at things that people like doing and not doing and areas of their life that they may wish to change. Staff and people from the homes who undertake these checks have undergone training to support them in their roles. The service is very aware of human rights issues and have taken actions to make sure these are not impinged upon. Decisions which could affect peoples rights are discussed and agreed within multi-disciplinary settings. Some people living at the home can exhibit behaviours that may challenge the service. Individual reactive strategies are clearly identified for each person in response to these behaviours to minimise distress to the person and others from the behaviour. One person is able to maintain contact with their relatives abroad through a computer visual link in the home. Advocacy services are available to support people in their decision-making. The AQAA tells us that a number of new staff have been employed and that this has led to improved levels of staff motivation. In some cases the new staff have had no previous experience in care settings and so it has taken time for them to understand the format of the assessment process. In order to help with this staff have undertaken training about care planning. Staff supervision processes have been developed so that they are now more structured and specific to provide better support to staff. A new cook and cleaner have been appointed to help maintain and improve food and hygiene standards. The AQAA says that the appointment of the new cook has led to a better quality and more varied choice of meals for people. The home has referred a number of incidents to the local authority as safeguarding referrals in cases where people are at or could be at potential risk of harm. This helps in making sure that any necessary steps that need to be taken can be to keep people safe. There had been an incident earlier this year where a medication error had been made on one person. Proper action had been taken in response to this to make sure the persons health needs were not put at risk. The home has also developed a new complaints policy that is easier to read and understand. The home has not received any complaints during the last year. People living in the home continue to tell us that they are happy living there. All said they make their own decisions and can do what they want at all times. People who returned surveys all told us that they are treated well and that staff always listen and act on what they say although one person did say this was sometimes the case. People said that they would know who to speak to if they are unhappy so that any concerns could be properly dealt with. Of the 6 surveys returned, 4 said the home was always kept fresh and clean whilst the other two people said this happened sometimes. We received various comments from people living at the home. One person said, I like working in the back yard and seeing my family. Another person said, I like the staff at Sunnydale. One person commented I like staff helping me with my personal care and taking me on holiday. The cooking is good and I like staff helping me to keep my bedroom clean. People said they like their bedroom. One person said, I would like a new carpet in there. Whilst people all commented that they enjoy going on the holidays, one person did say I would like to go to Whitby instead of the usual places. We received a survey back from four members of staff who work at the home. They tell
Annual Service Review Page 5 of 7 us that they undertake training that is relevant to their role and are kept informed about the needs of the people they are supporting. A staff member said, I feel I receive the training I need and am becoming more competent. I find my job rewarding and satisfying. Other comments were there is a good staff team who always do their best and the staff team work well together to make sure peoples needs are met and this results in a very friendly and healthy environment. Another staff member said, we have a good staff team, the home is clean, the food is good and there are plenty of activities. However, all staff members said that more staff were needed, especially to cover periods of sickness and at weekends. One staff member also said, the food could be better. These issues need to be further explored by the manager of the service to make sure that any areas for improvement can be acted on. Four relatives of people living in the home returned surveys to us. The relatives spoke very positively about the service and said they are always kept informed and updated about any matters relating to their relatives and the home. One relative said, I am very happy about the care given. The staff are marvellous and give good support to my relative. Sunnydale is marvelous and is a very happy and caring home and I cant thank them enough. Another relative said, The care given to my relative is very good. My relatives needs change regularly and the home copes well with this. One relative did say that an extra vehicle would be useful in helping to get people out and about. The home continues to let us know about things that have happened since our last key inspection and they have shown us that they manage issues well. They work well with us and continue to provide good outcomes for the people who use the service. What are we going to do as a result of this annual service review? We do not plan to visit the service, however, we can visit the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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