Latest Inspection
This is the latest available inspection report for this service, carried out on 4th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Sunnyview.
Annual service review
Name of Service: Sunnyview The quality rating for this care home is: The rating was made on: three star excellent service 2 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: David White Date of this annual service review: 0 6 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 25 Doncaster Road Ferrybridge Pontefract West Yorks WF11 8NT 01977676530 01977676530 sunnyview@mcare.info Notavailable Millennium Care Services Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 6 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sunnyview is situated in Ferrybridge, with easy access to local facilities and motorway networks. The home provides services to 6 individuals with learning disabilities and associated mental health needs. The home is on two floors, and each person has their own room. There is an enclosed garden, which people in the home can access. People are supported not just in the home but also to access their local community. 2 1 1 0 2 0 0 8 Annual Service Review Page 2 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: 1. The annual quality assurance assessment (AQAA) that was sent to us by the service. 2. Surveys returned to us by people using the service, staff who work there and professionals who visit the home. 3. Information we have about how the service has managed any complaints. 4. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6. Relevant information from other organisations. 7. What other people have told us about the service. What has this told us about the service? We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements are needed. Information in the AQAA told us where changes had been made as a result of listening to people. For example, the organisation is now using the ASK (Assessment of Sexual Knowledge) assessment tool which looks at peoples baseline knowledge and areas for development in anticipation of any sexual relationship. The tool also involves assessing peoples capacity to give consent to such relationships and involves other agencies in the assessment process. One person has now moved into supported living accommodation at their request and within a risk assessment framework. People living at the home are also involved in recruitment procedures for new staff. There are various systems in place to seek peoples views. House meetings are regularly held with people from the home setting the agenda. Service user partnership meetings are held within the organisation and information from this is linked into the Wakefield Learning Disability Partnership Group where one person living at the home is a member of the board. Another person has involvement with the organisations Health and Safety Committee. Millennium Care has introduced a new audit system called Check for Change. Training about this new system was also given to people living at the home as well as staff who work there. People from the home are classed as Inspectors by Experience for their role in the audit process. The AQAA states that the use of ROSYH (Regional Outcomes Systems for Yorkshire and Humberside) has helped in making care planning more person centred. One person continues to work with the organisations maintenance team where they can pursue Annual Service Review Page 3 of 6 their interest in DIY. People plan their own activities. The home continues to have difficulty in seeking out educational courses for individuals but is exploring different avenues to achieve this. The organisation is now using a shared database where all referrals are inputted. The AQAA says that this has helped service managers to identify which services may be most suitable for an individual. Health Action Plans and VIP (Vulnerable In-Patient) cards have also been introduced. This will help in providing detailed information about peoples health needs and their wishes for staying well and in the event of them becoming ill and needing to go into hospital. Advocacy arrangements are in place to support people with their choices and rights. The organisations Human Resources Manager has reviewed the interview questions as part of the recruitment process so that specific questions can be asked to determine peoples values. The probationary period for new staff has also been extended to 6 months. All staff have received training about the Mental Capacity Act and Deprivation of Liberty safeguards. The service has received 5 complaints from one person, all about the same issue. All the complaints had been dealt with in agreed timescales and have been resolved to the complainants satisfaction. The home have referred a number of incidents to the local authority as safeguarding alerts and have worked with different professionals to investigate the incidents and make changes to prevent them happening again. People living in the home continue to tell us they are happy living there. All said they can do what they want with their day and are always encouraged to make their own decisions. People who returned surveys all told us that they are always treated well and that their views are listened to and acted on. People said that they know who to speak to if they are unhappy about anything. One person commented I like the outings and playing games and another person said, I am well looked after. Another person when asked what could be better about the home said Could get out more at weekends. We received comments from a relative of someone living at the home. The comments were mostly positive and one comment was the service keeps my relative happy. The relative did say that they do not know how to make a complaint but also said that the service had usually responded appropriately to any concerns raised. A health professional who has involvement with the service also returned a survey to us. This person said, the service is good at providing the right care for people with a learning disability, keeping in mind peoples individual needs. They also commented that people living at the home are well supported by staff who are very willing to work with other services. On being asked what the service could do better, the health professional commented they could improve staff training in mental health and particularly in areas of learning disability such as epilepsy. A social care professional made positive comments about the home and said, the staff team are motivated and provide a good quality of life for people at the home. They are proactive in trying to involve people to access and use community facilities. We received comments from three staff who work at the home. They all said that they are always kept up to date about peoples individual needs and that information
Annual Service Review Page 4 of 6 sharing systems work well. One staff member said, people living at the home and staff are always consulted before any changes are made. All commented that they are given good staff training and receive regular support from the manager. Two out of the three staff feel that staffing levels are sufficient, the other staff member said this was sometimes the case. There are plans to make a quiet room into a sensory area and a staff member commented that this will benefit people living in the home. Another comment was the staff team work well together. We are given every opportunity to raise issues with the manager. The home continues to let us know about things that have happened since our last key inspection and they have shown that they manage issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 20th October 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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