Latest Inspection
This is the latest available inspection report for this service, carried out on 13th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Sutton Veny House Nursing Home.
Annual service review
Name of Service: Sutton Veny House Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Susie Stratton Date of this annual service review: 0 2 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Sutton Veny House Nursing Home Sutton Veny Nr Warminster Wiltshire BA12 7BJ 01985840224 01985840627 suttonveny@fsmail.net Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category terminally ill Conditions of registration: Sutton Veny House Limited Number of places (if applicable): Under 65 Over 65 0 2 28 2 No more than 2 service users with a terminal illness may be accommodated at any one time The maximum number of service users who may be accommodated at any one time is 28 of which one person only may be in the age range 60 - 64 years The staffing levels set out in the Notice of Decision dated 12 September 2003 shall be met at all times Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sutton Veny House is a period house set in its own substantial grounds, providing pleasant surroundings. The home provides care with nursing for up to 28 people, over a range of different floors. The manager of the home is Mrs Patricia Gronow; she leads a team of nursing, care and ancillary staff. The home is privately owned by Sutton
Annual Service Review Page 2 of 6 Veny House Ltd. The Responsible Individual is Mrs Bila of Avon Care Homes Ltd. Their main office is in Wells in Somerset. There is ample parking on site. The home is situated on the outskirts of the village of Sutton Veny, close to the Wiltshire town of Warminster, which also has a range of shops, and a railway station. Sutton Veny is about 10 minutes drive from the A303, which links with the M3. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The manager of Sutton Veny House submitted an AQAA when we asked for it. It was clear and gave us information which we asked for. They report that their strengths are in care planning and review, and that staff training is supported and encouraged. Staff are reported to be friendly with a good domestic and catering service. They report on the well-maintained house and grounds. They have good links with external health care professionals. They report that during the past year, among other areas, they have reduced their number of double rooms and provided en-suites, they have further developed team-work, supported activities and developed a sensory garden. They report that during the next year they plan to further develop training, particularly training from outside agencies and further develop their supervision of staff. Administrative support also needs to be further developed with support from the providers head office. We received comments from 25 people in surveys. Most surveys were very complimentary about service provision. One person reported that the home was pretty good allround and I am happy with the care, another they look after me well and another the home meets all my needs. Some people made specific comments. One person stated I like the view from the windows in my room, another that they liked the way the home provide an early morning cup of tea and another that the home has friendly contact all day (and at night if necessary). We received a variety of comments about the meals. One person reported on the very suitable meals with nice Annual Service Review Page 4 of 6 desserts, another reported on the fish and chips on a Friday. However some people felt the meals could be improved. One person felt the lunch-time food could be improved, another portion of food is too large - main - and pudding too small, another the standard of food has gone down hill and another that the home did not stick to the menu. Several people felt that activities were done well in the home, however one person reported I would like to go outside more to get some fresh air and another that they would like to go out into the garden more. Relatives were generally complimentary about the home. One person reported nursing care is good, another the excellent reputation of the nursing home is well deserved, another person reported on the good management and supervision and another overall I am delighted with Sutton Veny House, the care, the ambiance and the staff. Two people felt that the staffing at weekends was not as good as during the week and two people felt that the home needed to support residents more in activities, one stating that they needed to provide more mental stimulation and another assign more staff to sit and prompt hobbies - help reading of paper etc. Staff were also complimentary about the home. One person described Sutton Veny House as a nice looking house and staff are nice and friendly and other the residents like us and we do them as well. One member of staff also wished for enough time to chat with the residents. External professionals commented on the quality of the service. One professional reported that the home provides a caring, welcoming, comfortable environment where residents appear happy, pain free and well looked after, another that they respond very well to advice given and another person reported that I am always made welcome and given respect. The home continues to let us know about things that have happened since our last key inspection, including the matters detailed in the AQAA. The home works well with us and in an open manner. They have reported on one medication error since the last inspection. We wrote to the provider asking them for an action plan to review and improve certain matters, which they did. We are also aware that the home was inspected by the fire authorities towards the end of 2009. Their report indicated that the home needed to further develop its fire risk assessment. All other notifications from the home are of the type that would be anticipated for a home of this size and speciality. We have not received any complaints about Sutton Veny House during the past year. No safeguarding referrals have been made about the home or by the home in support of a resident. Our judgement is that the home is continuing to provide a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and Sutton Veny Houses key inspection will be by 10th March 2011. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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