Latest Inspection
This is the latest available inspection report for this service, carried out on 21st August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Sydenham House.
Annual service review
Name of Service: Sydenham House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Poole Date of this annual service review: 2 1 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Frederick Road Bridgwater Somerset TA6 4NG 01278422763 01278433201 sydenhamhouse@somersetcare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Somerset Care Limited Number of places (if applicable): Under 65 Over 65 0 51 The maximum number of service users who can be accommodated is 51. The registered person may provide the following category of service only: Care home providing personal care only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category- Code OP Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sydenham House is a purpose built residential care home for older people. Situated on the outskirts of Bridgwater, the home is within a residential housing development close to shops, a family centre and public house. The home is owned by Somerset Care Limited and is registered to accommodate up to 51 persons aged over 65 years for personal care. The home also provides an intermediate care facility for up to six persons within the
Annual Service Review Page 2 of 6 None overall capacity of 51 persons. This unit is called The Willows. The home is well adapted for the current client group and has level access both inside and around the outside of the home. There are shaft lifts between floors. The registered providers are Somerset Care Ltd and the registered manager is Jeanette Martin. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at information that we have received and requested since the last Key Inspection. The Annual Quality Assurance Assessment (AQAA) was sent out to the home and was completed and returned to CQC in a timely fashion. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys were sent out to people who use the service, and other interested parties, to seek their views on the quality of the service provided. We received 3 completed surveys from people living at the home, 4 from staff and 4 from health and social care professionals. The service makes contact with the CQC if they have any concerns or wish to share information. What has this told us about the service? The AQAA was completed to a good standard giving evidence that the home is well run and has a commitment to ensuring ongoing improvements. One health and social care professional wrote on their questionnaire I always feel the home is well managed and staff provide a high standard of care. At the last key inspection a requirement was made to review mealtimes in the home to ensure that food was well presented and hot when served. The AQAA states that this has been complied with. Kitchen staff have been given further training and vegetable dishes with lids are now provided to ensure food is kept hot. People who completed questionnaires answered ALWAYS or USUALLY to the question Do you like the food in the home? One person wrote The food is fantastic. As a result of listening to people who live at the home the AQAA states that they have introduced more varied activities including flexercise, knitting and music afternoons. The home has also invested in a computer with a Nintendo Wii, to enable people to play games, and a Skype facility to help people stay in touch with friends and family outside the home. The home has two experienced volunteers who are able to spend quality time with people on a one to one basis. This enhances social stimulation for those people who do not wish to join in with group activities. There were many positive comments about the staff who worked at the home. People living at the home wrote Staff are friendly and attentive and Staff are always kind, caring, professional and efficient. Health and social care professionals commented Staff are always helpful and Staff are committed to providing a high standard of care. Staff who responded to questionnaires felt that they received training that was relevant to their job and that they always or usually had the knowledge and experience to meet the different needs of people living at the home. The AQAA states that 90 of Annual Service Review Page 4 of 6 care staff have a National Vocational Qualification (NVQ) in care at level 2 or above. All staff receive training in the protection of vulnerable adults and have been issued with the companys whistle blowing policy. People living at the home all answered YES to the questions Is there someone you can speak to informally if you are not happy? and Do you know how to make a formal complaint. All staff said that they knew what to do if someone had concerns about the home. The AQAA states that 2 complaints have been received since the last inspection and both were resolved within 28 days. All the people living at the home who completed a questionnaire said that they ALWAYS received the care and support that they needed. One person wrote They always provide prompt medical care and another wrote All my needs are catered for. One health and social care professional wrote that Sydenham House is a well run, professional home with emphasis on quality care. All information received by the Care Quality Commission demonstrates that the home continues to provide a good service to the people who live there. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 2nd September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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