Latest Inspection
This is the latest available inspection report for this service, carried out on 15th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Beeches.
Annual service review
Name of Service: The Beeches The quality rating for this care home is: The rating was made on: two star good service 0 9 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Liz Cuddington Date of this annual service review: 1 5 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 20b & 20c Parker Lane Mirfield West Yorkshire WF14 9PA 01924491678 01924491678 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Barbara Judith Packer Conditions of registration: Category(ies) : learning disability Holly Bank Trust Number of places (if applicable): Under 65 Over 65 12 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Beeches is a care home providing personal care and accommodation for twelve younger adults with learning disabilities and physical disabilities. The care home is managed by the Hollybank Trust; a voluntary organisation that specialises in supporting people with a learning disability. The accommodation consists of an adapted house and a bungalow on the same site, each providing accommodation for six people. The accommodation is in a residential area of Mirfield; a small town midway between Dewsbury and Huddersfield. The accommodation is mainly on the ground floor and all the bedrooms are single rooms. The accommodation has large multi-level gardens. The central area between the two houses is used for car parking. New manager 0 9 0 3 2 0 0 9 Annual Service Review Page 2 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits or service reviews during the last 12 months. Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home has recognised quality assurance monitoring systems in place and actively seeks the views and opinions of people who use the service. As part of this process the home sends out annual survey questionnaires and publishes the results. There is a clear complaints procedure and feedback from people indicates that they know who to contact if they have any concerns about the standard of service provided. Information provided in the self-assessment form shows that five complaints have been received by the home in the last year. We understand they have all been resolved satisfactorily. The home also manages any adult protection allegations correctly. Staff are aware of the procedures to follow and referrals are made to Social Services adult protection staff. The home has not made any referrals in the past twelve months. The home has a thorough staff recruitment and selection procedure, which makes sure that people are supported by staff that are suitable to work in the caring profession. People who use the service are involved in the recruitment and selection process. All new staff receive induction training using the Skills for Care Common Induction Annual Service Review Page 3 of 6 Standards, following which they can study for a National Vocation Qualification (NVQ) at level two or above. We received surveys from eight members of staff and one social care professional. The staff surveys indicate that they receive the training they need to carry out their roles effectively and in the best interest of people using the service. Two members of staff said they are expected to attend ...at least five training courses per year. The social care professional said they felt that people were always looked after well at the home and the staff Treat everyone as individuals... and Personalise care plans and support and offer choices... adding that communication with the home is excellent and they support people very well during difficult times. The staff said the management support they receive and the communication between management and staff always works well. A member of staff said that they have supervision, staff meetings and personal reviews. One member of staff said ...the home provides good quality care... and ...a clean safe environment and up to date care plans. Another staff member said the home is ...homely, welcoming and everyone is friendly. Staff confirmed that people are involved in the life of their local community and peoples right to make their own choices is promoted. We received surveys back from nine people who live at the home. They were all very positive about the support they receive and said that they can always do what they want, at any time of the day. One person commented about the home; I think its brilliant. This supports the comments made by a member of staff that there are generally good staffing levels, which are necessary to support people to follow their interests. The staff rotas have also been altered recently, so that more people can be supported to take part in their chosen pursuits. People are supported to take holidays both in this country and abroad. There are also plenty of activities for people to enjoy, if they wish. These include sailing, photography, gardening and craftwork. As a result of listening to people, the service is planning to expand further the activities they offer. All the information we have shows that the people who live at the home are looked after well and their needs are met. People are treated with respect and their privacy and dignity is maintained. There are good, safe procedures in place to make sure people receive the healthcare support they need. Risk assessments are undertaken to identify potential hazards and minimise risks to support staff and people who use the service. Plans are put in place to minimise the risk, without compromising the individuals right to autonomy and freedom of choice. It was clear from all the information we received that people are supported to develop their independent living skills and are encouraged to lead an independent lifestyle. There is an ongoing refurbishment programme in the home; the shared areas of the house have been re-decorated and other plans for improving the facilities are
Annual Service Review Page 4 of 6 underway. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 8th of March 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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