Latest Inspection
This is the latest available inspection report for this service, carried out on 16th June 2009. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Cumberland.
Annual service review
Name of Service: The Cumberland The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jo Griffiths Date of this annual service review: 2 6 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 9-11 Beltinge Road Herne Bay Kent CT6 6DB 01227375301 Telephone number: Fax number: Email address: Provider web address:
stbrelades@btconnect.com Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia Conditions of registration: St Brelades Retirement Homes Ltd Number of places (if applicable): Under 65 Over 65 29 29 0 0 The maximum number of service users who can be accommodated is: 29 The registered person may provide the following category/ies of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Dementia (DE) Mental Disorder, excluding learning disability or dementia Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Cumberland is a Care Home providing personal care and accommodation for 29 people with dementia. This home only accepts female clients. It is owned by St Brelades Retirement Homes Limited, which owns another home close by. The home is located in a residential part of Herne Bay very close to the town centre with all of its amenities. The home consists of a large detached house with 15 single rooms and 7 shared rooms. There is a stair lift but some rooms are only accessible by climbing a
Annual Service Review Page 2 of 6 None few stairs. The front of the building is a planted patio area and there is a fenced area of garden to the rear. The fees for the service at the time of the last key inspection ranged from £403.00 to £470.00. Information on the Homes services is detailed in the Statement of Purpose and Service User Guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The information we have received about the service since the last key inspection tells us that the home continues to provide good outcomes for the people that use it. Feedback from people living in the home and their carers is always positive, indicating that they continue to be happy with the care and support that they receive. People using the service know how to make a complaint if they need to and the registered provider has demonstrated to us that they take all complaints and concerns seriously. There have been no complaints received by the service or by the Care Quality Commission in respect of the service. The registered provider ensures that the staff receive the training they need to effectively support people in the home. The manager of the home keeps up to date with changes in relevant good practice and legislation and undertakes training courses as necessary. The registered provider uses Quality assurance systems to establish levels of satisfaction and to identify where the service can be further improved. The home continues to let us know about important things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 26th June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
