Latest Inspection
This is the latest available inspection report for this service, carried out on 24th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Elms.
Annual service review
Name of Service: The Elms The quality rating for this care home is: The rating was made on: two star good service 2 8 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Eileen Engelmann Date of this annual service review: 1 8 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: The Elms Lowgate Sutton Hull HU7 4US 01482781087 01482781087 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Burlington Care Limited Number of places (if applicable): Under 65 Over 65 36 0 36 36 The maximum number of service users that may be accommodated is: 36 The Registered person may provide the following category of service only: Care Home only-Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Dementia-Code DE; Old Age, not falling within any other category-Code OP Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The service has increased its registration from 34 beds to 36. 2 8 1 1 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Elms is a care home situated in the village of Sutton to the east of the city of Hull and is registered to provide care and support for thirty-six people, some of whom may have dementia care needs. The home is close to shops and local facilities, and access to public transport is nearby.
Annual Service Review Page 2 of 6 The home has three floors all accessed by a passenger lift. There are bedrooms on each floor, the majority of which have en-suite facilities. Communal areas consists of two lounges and a dining room. The largest lounge is divided into two distinct sections to allow people access to a quiet space. There are additional seating areas in one of the corridors, one end of the dining room and in the entrance. There are sufficient bathrooms and shower rooms throughout the home. The home has an enclosed courtyard with a water feature and garden furniture, and a well-maintained front garden. There is ample car parking at the front of the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We last visited the home for its key inspection on 28 November 2008 when we rated it as a 2 star (good) service. What did we do for this Annual Service Review? We looked at all the information that we have received, or asked for, since the last key inspection. This included The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The service continues to offer a robust staff training programme and has increased its staffing levels at night in the last 12 months, to meet the needs of people using the service. We received 4 surveys back from people using the service, and 7 back from staff. People living in the home always tell us that they are happy there. People commented that they get the care and support that they require and staff are readily available to offer help when needed. One person told us that The home is happy and cheerful, clean and the staff are helpful and always have time to speak with you. Care is the most important part within this home, and people living here are loved and looked after. Families are kept up to date with any issues that arise and people only have to speak and help is always there to give us peace of mind. Annual Service Review Page 4 of 6 Relatives, who helped their loved one complete the surveys, told us that the service provides excellent care tailored for each person. The care and support for the relatives is of a very high standard and the staff make The Elms a family place. They all work so hard, but it doesnt matter how busy they are, they still have time to speak to you and take time to care for people living in the home. It is a positive place and a happy one. The staff really try to make the service a home in the true sense of the word. The staff organise lots of social events for both relatives and residents. They try hard to stimulate people with musical sessions, church services, singers, quizzes and trips out for those able to be taken. Information from the staff surveys indicates that there are good training and development opportunities for employees and individuals are offered supervision and support by the manager. Staff told us that we receive regular supervision and training, good support from the manager and we have a good care team who work well together. Staff morale is high and we are proud to work here. We have not received any formal complaints for the service in the last 12 months. People using the service tell us that they are confident of raising any issues with the manager or staff and know how to use the complaints policy. There have been 5 safeguarding referrals made by the home in the last 12 months, three related to people with challenging behaviour, one was staff related and one was about a person who left the home without letting the staff know. All allegations were investigated by the local councils safeguarding team and resolved with no further action needed. Staff have received training around safeguarding of adults and feel confident in using the systems in place within the service. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? The completion of this Annual Service Review has not changed our view of the quality rating of this service, therefore we are not planning to inspect this service before 27 November 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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