Latest Inspection
This is the latest available inspection report for this service, carried out on 5th August 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Grand Panorama.
Annual service review
Name of Service: The Grand Panorama The quality rating for this care home is: The rating was made on: two star good service 3 0 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia Hellier Date of this annual service review: 0 4 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 57 South Road Weston Super Mare North Somerset BS23 2LU 01934417791 01934623207 grandpanorama@aol.com www.alutarius.com Alutarius Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 23 May accommodate up to 23 people aged 65 years and over who may require nursing care. May also accommodate one person aged 50 years and over, who has a physical disability (subject to the inspectors agreement). May continue to accommodate those residents aged less than 65 years, who were placed prior to November 2005. Patients with mobility problems must not use those rooms accessed by steps. The registered provider must provide CSCI with a detailed plan for refurbishment within three months of registration, to improve the quality of the accomodation, access arrangements and bathing facilities. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Grand Panorama is registered to provide nursing and personal care to up to 23 older people. The converted property is situated on the hillside above Weston Super Mare. Many rooms enjoy panoramic views over the town and the bay. There is a bus stop
Annual Service Review Page 2 of 6 3 0 0 9 2 0 0 8 just outside the home, but a steep drive means that visitors with restricted mobility may find it difficult to reach the building. Internally, the home was in need of major redecoration and refurbishment. Mr and Mrs Coombes, trading as Alutarius Ltd bought Grand Panorama in 2007 and work to improve the home has begun. The grounds are being tidied and trees planted along the driveway have been cut back to improve the outlook from the side of the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. We got good information from the AQAA. It was detailed with clear evidence of how the home has worked to improve since the last key inspection. From the information provided we believe that the requirements and recommendations of the last inspection have been met. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. In the AQAA we are told that a thorough pre-admission assessment is undertaken which gives the prospective residents a chance to express their views and preferences, and this information is used to work out how best the home can meet their needs. We are told that Equality and Diversity issues are addressed through discussion with residents about their needs and all residents are treated as individuals who have a right to express themselves in their preferred way. The home has policies and procedures which have recently been reviewed to guide all staff in giving service that promotes equality and diversity. People living in the home always tell us that they are happy there. They are pleased with all aspects of the home and care they receive. Six surveys were returned and we were told It is a lovely home with pleasant outlook and is always clean. Another comment told us we always get good care with nice staff who are kind. Another comment told us it is a lovely home with pleasant outlook and is always clean. Comments about what the home could do better were they could take people out and Annual Service Review Page 4 of 6 provide some activities. We did not receive any survey responses or comments from staff or Healthcare professionals. In the AQAA we are told of a number of environmental improvements that have been made to the home together with other practical introductions to care provision and management for the benefit of residents quality of life. We are also told that more than 50 of staff hold a National Vocational Qualification (NVQ) level 2 or above and that training our staff is high on our agenda and the company has set up a training department that works closely with staff and head office to address the identified training needs of staff. Thus residents are cared for by knowledgeable and competent staff. From the AQAA, and subsequent information supplied by the provider, we are assured that the home has all key policies expected to be in place, to ensure clear and current best practice guidance for staff in appropriately meeting the health and welfare needs of residents. The home continues to let us know about things that have happened since our last key inspection, and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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