Care Home: The Grove

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What the care home does well There is a small staff team, which has had little change over the years and the place is run like a family home, ensuring stability and the development of good understanding of residents needs. A relative visiting spoken to said, "They are all excellent, they always make me welcome and give me a cup of tea" One staff member wrote in survey "We have a good staff team that work together to support the residents". The care planning and recordings for people who come and live at the Grove is excellent, with detailed information of health, social and welfare needs of each person who lives at the home in place to ensure individual needs can be met. Detailed daily programmes are worked out with all residents to ensure an independent lifestyle as possible. The manager informs us in the AQAA how they have improved the recording of information for when specialist health visits are required for each individual, so that staff are aware of appointments and when they are due. This ensures resident`s health is continuously monitored and any health issues are acted upon. One person who lives at the home told us in a survey "They do look after me well". A member of staff spoken to said, "The system works well". What the care home could do better: There were no requirements and recommendations made during this visit. The manager and staff continue to provide good outcomes for people living at the home. Random inspection report Care homes for adults (18-65 years) Name: Address: The Grove 65/67 Belfield Digmoor Skelmersdale Lancashire WN8 9HQ three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Kevan Royston Date: 2 7 0 4 2 0 1 0 Information about the care home Name of care home: Address: The Grove 65/67 Belfield Digmoor Skelmersdale Lancashire WN8 9HQ 01695725119 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Jean Maureen Connolly Type of registration: Number of places registered: Conditions of registration: Category(ies) : Dawaking Care Ltd care home 7 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 7 The registered person may provide the following category/ies of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD The maximum number of service users who can be accommodated is: 7 Date of last inspection Brief description of the care home The Grove is at the end of a terrace comprising of two properties in the Digmoor area of Skelmersdale. It provides long- term placements for seven adults with a learning disability. The home is well situated in relation to local shops and facilities. The home has been extended and provides single bedroom accommodation on three levels. There Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home are two lounges, a dining room, kitchen and a laundry room. There is a bathroom on each floor. The home can provide accommodation for one person with a physical disability as it has a ground floor bedroom and a ground floor toilet and shower. The grounds of the home are paved with planted areas and provide ramped access to both the front and rear of the house. There is a Statement of Purpose and Service User Guide available for people to have information of the range of services available and what support is offered by the home. Fees at the home range from £400.00 to £1900.00 dependent on the individual support needs of people living at the home. There are additional charges for hairdressing, toiletries and leisure activities. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: We visited the home on 27/04/10 to carry out a random inspection, the purpose of the visit was to ensure the standard of care is good and the home continues to provide positive outcomes for people who live at the home, as previous inspections have identified. We We the are spoke to people living at the home briefly, staff, a relative visiting and the manager. also received comments from surveys/questionnaires sent to staff and people living at home to get their views on how the home is run. Comments were positive and some included in this report. We looked at the quality of care in areas of, personal and health care support and concerns, complaints and Protection. This is a small home and all the residents have lived here for a number of years. We looked at care records for one person living at the home and found regular reviews taking place and any changes in daily routines or risks, identified and recorded to ensure each person lives an independent lifestyle within a risk framework. At the time of the visit we observed people getting ready for a day out and one member of staff supporting a resident ready to go out in the community. One person who lives at the home wrote in a survey, They are always there for us. A member of staff spoken to said, Our aim is to enable people to be as independent as possible. Another comment from a member of staff spoken to said, Personal care if needed for residents is provided with dignity and respect. Records show people who live at the home have regular contact with specialist health care services to ensure any health needs are met and treatment is monitored. The manager tells us in the AQAA a system of recording health visits has been updated to ensure any appointments when due are identified easily for staff so that people who live at the home are monitored regularly by dentists, opticians, and other health care professionals. We went through how medication was administered and checked medication records with the manager. We found good systems in place to ensure medicines are given out correctly and at the right time. A staff member said, I have updated my training recently. There is a detailed complaints procedure which is made available in the documentation provided to families and people who live here. One relative spoken to said, Never had to complain. No complaints have been received by the Care Quality Commission (CQC) since the previous inspection. There is only a small staff team, however the manager informed us in the AQAA they have received safeguarding training and speaking to staff confirmed this, ensuring the residents are protected from any form of abuse and are kept safe. One staff member spoken to said, We have all done safeguarding training. Also another member of staff said, We aim to try and updated safeguarding training annually. One incident was reported to Social Services of alleged abuse and a safeguarding investigation was carried out. The outcome found the allegations unsubstantiated and the home had followed the correct procedures to ensure people living at the home were protected. Care Homes for Adults (18-65 years) Page 4 of 8 What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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