Latest Inspection
This is the latest available inspection report for this service, carried out on 31st March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Haven.
Annual service review
Name of Service: The Haven The quality rating for this care home is: The rating was made on: two star good service 1 2 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Margaret Drury Date of this annual service review: 2 4 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: The Haven Hackthorpe Penrith Cumbria CA10 2HT 01931712155 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mrs Rowena Gibson Number of places (if applicable): Under 65 Over 65 3 0 The registered person may provide the following category of service only: Care home only - Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD. The maximum number of service users who can be accommodated is: 3. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Haven is a care home registered with The Commission for Social Care Inspection to provide accommodation for up to three adults with a learning disability. The Haven is owned by Mrs Rowena Gibson who is also the main carer. No care staff are employed in the home. The Haven is in Hackthorpe village approximately 5 miles between Shap and Penrith. Mrs Gibson aims to provide support to residents in a domestic, family type environment and the accommodation is suitable to meet this aim. Accommodation is provided in a large property, which is in keeping with the neighbouring premises. Accommodation for residents is provided in the form of three 1 2 0 3 2 0 0 9 Annual Service Review Page 2 of 6 single bedrooms and a walk in shower and toilet. Shared accommodation is provided in the form of a kitchen, dining room, two sitting rooms and a large, well maintained garden. The Haven is registered as a care home and subject to inspection against the Care Home Regulations 2001 and National Minimum Standards for Adults (18-65) 2nd Edition. The Haven provides permanent accommodation and respite care when accommodation is available. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? An annual quality assurance assessment (AQAA) was sent by us to the registered manager of the home. The AQAA is a self assessment and a dataset that is completed once a year by all registered providers. It is one of the main ways in which we obtain information about how they are meeting outcomes for people using their service. The AQAA also provides statistical information about the individual service. We requested the views of two of the three people living in the home and the surveys were returned with very positive comments. The information contained in the last inspection report also contributed to this annual service report. We checked whether there had been any complaints made about the care provided or whether there had been any matters regarding the safeguarding of vulnerable adults. There have been no complaints made, neither have there been any adult protection issues raised. What has this told us about the service? From the information contained in the AQAA and that received from other agencies we judged that this service continues to meet the National Minimum Standards of the Care Standards Act. Comments received from people who use this service included, I enjoy my holidays and trips out and I really enjoy my food and I go out lots and I see my friends when I want to. I love Ellymay, the dog and I help with the cooking. I sometimes choose what we all have for tea. On the AQAA Mrs Gibson, the registered manager, told us that over the past 12 months more risk assessments have been put in place for activites inside and outside the home. She has promoted further involvement with family members and this has resulted in much closer family contact. She has looked at ways of improving the healthcare of the residents through healthy eating and regular checks. Open and frank discussions have been encouraged which has meant that any issues raised have been dealt with immediately. More in depth residents records are now in place. Maintemence and upkeep of the building is ongoing and a new driveway has been completed since the last inspection. During the coming months all risk assessments will be reviewed in order to keep the residents safe. Positive risk taking is encouraged in order to maintain independence. Family contact and visits will be supported to maintain links with home. Discussions about how residents wish to spend their time outside the home and links with the community will continue especially with regard to outings and holidays. All records will be kept up to date. What are we going to do as a result of this annual service review?
Annual Service Review Page 4 of 6 We will continue to monitor this service and complete a key inspection when required. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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