Latest Inspection
This is the latest available inspection report for this service, carried out on 24th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Laurels.
Annual service review
Name of Service: The Laurels The quality rating for this care home is: The rating was made on: three star excellent service 1 2 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: David Smith Date of this annual service review: 1 4 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Westfield Lane Draycott Cheddar Somerset BS27 3TN 01934742649 01934743580 The.Laurels@blueyonder.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Brightwell Residential Care Limited Number of places (if applicable): Under 65 Over 65 0 20 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Laurels is a large detached property situated in the village of Draycott, between Cheddar and the city of Wells. Peoples rooms are located on the ground and first floors. There is a stair lift, assisted bathrooms and call bell system available at the home. The Laurels is registered to provide care for up to 20 people over the age of 65 years who require assistance with personal care. The home is not registered to provide nursing care or care to people with dementia. The Registered Provider is Brightwell Residential Care Limited and the Registered Manager is Wendy Perkins. The home has been decorated and furnished to a good standard. There is a large, cultivated garden and some residents rooms have private patio areas. 1 2 0 2 2 0 0 9 Annual Service Review Page 2 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last Key Inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the home. The AQAA is a self-assessment that focuses on how well outcomes are being met for people at The Laurels. It also gave us some numerical information. Surveys completed by the people who live in the home. Information we have about how the home has managed any complaints. Surveys completed by staff who work in the home. What the home has told us about significant things that have happened, these are called notifications and are a legal requirement. The outcome of the last Key Inspection we carried out in February 2009. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was completed to a very high standard and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that The Laurels is still providing an excellent service. The home state in their AQAA that they make sure they listen to the views of the people who live here. They have a suggestion box, have regular minuted residents meetings, send out quality assurance questionnaires to people who live in the home and their families, seek peoples views on planned events, on the food served in the home, and they invite families and friends to social events at which they can gain peoples views informally. They have made the following changes as a result of listening to the people who live at the home; the back garden area has been improved so that people have easier access to it, staff rotas and routines for the mornings have been developed around each persons wishes, the stock in the mobile shop has been changed, several new entertainers now visit the home, a weekly arts and crafts session has been introduced, the chiropodist makes more regular visits and arrangements have been made for people to tell the librarians at the local library about their taste in books. Other improvements noted in the AQAA include: locking medicine cabinets or drawers have now been fitted in all rooms to allow people to self-medicate, the kitchen has been completely refurbished, people now have the facility to receive and send e-mails, two library staff now visit to ask people about their likes and dislikes, High Definition Annual Service Review Page 3 of 6 flat screen TVs have been purchased for peoples rooms, several rooms have been recarpeted and redecorated and staff have been provided with additional training. They also know what further improvements they wish to make including: strengthening ties with the community and community groups, providing more training for staff and continuing to refurbish the home. Nine people who live in the home completed a survey for us. They told us they receive the care and support they need, staff are available when they need them and staff listen to them and act on what they say. There are activities people can take part in if they wish and the meals at the home are very good. People know who to speak to if they are not happy and they know how to make a complaint should they wish to. When asked what the home does well people said: it provides a very happy, friendly and relaxed atmosphere, staff are kind and will do anything for me, we are all treated differently according to our needs, we are looked after very well, the staff are always polite and kind, the food is excellent, large range of social activities, great home cooked food and plenty of choice and excellent communication in all matters. When asked if the home could do anything better most people said they could not think of anything. Seven members of staff completed a survey for us. They told us they are given up to date information about the people they support, they are given relevant training and that communication within the home is good. They said there are enough staff to meet each individuals needs and they feel they have enough experience and knowledge to meet the different needs of the people who live in the home. We asked what staff feel the home does well and they told us: good training for carers, its a lovely place to work, very relaxed, residents are all treated as individuals and treated with respect, the home has a warm, caring atmosphere and strong links with the community, it caters very well to everyones needs, staff are well trained and very caring and I am proud and privileged to work at The Laurels. Following the last Key Inspection in February 2009, we made these judgements regarding the quality of the service provided at The Laurels: Choice of Home, Complaints and Protection, Environment, Staffing, Management and Administration were all rated as good. Health and Personal Care and Daily Life and Social Activities were both rated as excellent. The overall rating of the home was 3 star excellent. There have been no complaints to the home in the last 12 months. The home continues to let us know about things that have happened since our last Key Inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who live at The Laurels. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a full review of the service by 12/02/12. However we can inspect The Laurels at any time if we have concerns about the quality of the service or the safety of the people who live here. Annual Service Review Page 5 of 6 Reader Information
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