Latest Inspection
This is the latest available inspection report for this service, carried out on 29th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Laurels - Congleton.
Annual service review
Name of Service: The Laurels - Congleton The quality rating for this care home is: The rating was made on: two star good service 1 8 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joan Adam Date of this annual service review: 1 8 0 2 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: Canal Road Congleton Cheshire CW12 3AP 01260278710 01260299383 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Aegis Residential Care Homes Ltd Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The registered person may provide the following category of service only: Care home only - Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP. The maximum number of service users who can be accommodated is: 36. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Laurels is a care home providing personal care. It is close to the town centre of Congleton, which has a wide range of shops, churches and other facilities. The Laurels was formerly a private dwelling and has been extensively renovated and extended to provide care to older service users. It is a two-storey building and service users are
Annual Service Review Page 2 of 5 Number of places (if applicable): Under 65 Over 65 0 36 1 8 0 2 2 0 0 9 accommodated on both floors. Access between floors is via two passenger lifts or the stairs. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We sent a self assessment form for the manager of The Laurels to complete. This provided her with the opportunity to explain the areas the home are doing well in, how they have improved in the past year and the plans they have for future improvements. We also asked for information on where the manager feels the home could do better. In addition the form requests information about staff, safety checks and policies and procedures. We looked at any other information we have received about The Laurels since our last big inspection there in February 2009. This includes any reports they have made to us as well as any contact regarding the home that other people may have made. We reviewed the last inspection report for the home, along with all of the information above. This gave us a picture of how the home has operated within the past twelve months. What has this told us about the service? The AQAA told us that the home has a good quality audit system and part of this is surveys. which are sent out to all residents and their relatives to gain their views of what it is like to live and visit the home. A report is produced and posted in the home. Any adverse comments have an action plan to rectify the problems. A suggestion/complaint box in the entrance hall which people can complete. In the last year the home has improved the menus, upgraded the decor of the home, changed the way it labeled residents clothes and improved outings for people who live there as a result of the surveys and feedback. New ramps have been built to enable the home to cater for more people who use wheelchairs. The home has won the best garden competition for two years running. This is held by the company that runs the home. The AQAA told us that staff training is on-going and more staff have achieved a NVQ level two in care. This is a recognised training programme in care so that staff have the skills and knowledge to care for elderly people. All senior staff have achieved an NVQ level three in care. The home has achieved accreditation of investors in people to help to maintain high standards within the home. The AQAA states that the home Good communication with residents, relatives and staff means that the home continues to deliver good standard of care to residents providing a safe, friendly, calm and welcoming home. What are we going to do as a result of this annual service review? The Care quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
