Latest Inspection
This is the latest available inspection report for this service, carried out on 16th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Legard.
Annual service review
Name of Service: The Legard The quality rating for this care home is: The rating was made on: two star good service 1 0 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Rodmell Date of this annual service review: 1 2 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Wivern Road Holderness Road Kingston upon Hull East Yorkshire HU9 4HS 01482781039 01482781008 Telephone number: Fax number: Email address: Provider web address:
www.voyagecare.com Milbury Care Services Ltd Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: The maximum number of service users who can be accommodated is: 8 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Physical disability - Code PD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Milbury Care own and manage The Legard. The home is registered to provide care and accommodation for up to 8 adults between the ages of 18-65 who have a learning
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 8 8 0 0 Change of registered person. 1 0 0 2 2 0 0 9 disability and may also have physical disabilities. The home is located to the east of Hull city centre and is purpose built. The main home has eight single bedrooms, four upstairs and four downstairs. Bedrooms are paired together, each pair separated by a fully equipped disabled bathroom, each bedroom having individual access from either side. The upstairs bedrooms are set in two apartment-style living arrangements, each with a lounge and kitchen to promote independence living. There is an office, large hallway, kitchen/dining room, laundry, sensory room and shower room downstairs. Upstairs is an activity room and staff sleep-in room. There is wheelchair access throughout and a platform lift providing access to the upstairs accommodation. The home has a large garden to the side and rear. There is a car park area to the side with additional street parking. At the time of inspection there were 8 people living at the home. Information about the home is available in the home and the companys offices. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection or annual service review. This included: The annual quality assurance assessment, (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. It included that there has been a staff turnover of approximately 35 . We received surveys from some of the people who live in the home. They did not raise any concerns and told us that the food is good and the home is clean. We also received surveys from staff who work in the home living in the home. All staff felt that they received enough training for their role. Two comments were that they felt that managers could be more involved in the day to day issues in home, although all felt that either there were always or usually enough staff to meet the needs of the people who use the service. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 4 of 6 The current manager has not yet registered with the CQC and an application should be received by the Commission. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 9th February 2012. We will look at staff turnover and the registration of the manager at the next inspection of the service. However we can inspect the service at anytime if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
