Latest Inspection
This is the latest available inspection report for this service, carried out on 8th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Old Vicarage [Antony].
Annual service review
Name of Service: The Old Vicarage [Antony] The quality rating for this care home is: The rating was made on: two star good service 1 6 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mandy Norton Date of this annual service review: 0 7 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Antony Torpoint Cornwall PL11 3AQ 01752812384 01752812816 antony@torcare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Torcare Limited Number of places (if applicable): Under 65 Over 65 0 0 0 4 1 22 Old Age, not falling within any other categories (OP) - maximum 22 Service users may include up to 1 adult aged over 65 years with a mental illness (MD(E)). Service users may include up to 4 adults aged over 65 years with Dementia (DE(E)). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Old Vicarage provides care for older people, some of whom may have a mild dementia or mental health problem. It is, as its name implies, an old building in the village of Antony near Torpoint. It is part of Torcare Homes Ltd with its sister homes being approximately five miles away in Torpoint. There are a number of linked sessions
Annual Service Review Page 2 of 6 1 6 1 2 2 0 0 8 for training etc between the two homes. Accommodation in The Old Vicarage is on three floors connected by a shaft lift and stairs. The majority of rooms are for single occupation and a few are en suite. There is a large sitting room and a dining room on the ground floor. People choosing to live at The Old Vicarage should have reasonable mobility as there are slopes (with handrails) which have been put in to overcome steps and changes in level. Staff are however always willing to assist anyone who may need to rely on a wheel chair to cover longer distances. Exernally the home is surrounded by a sheltered garden and although some is sloping, there is a sitting area by front door. Access to the car park is via a steep slope or steps but there is an alternative rear entrance where a vehicle can pull up. Both publicly and privately funded people are welcome at the home following an assessment of their needs. Contracts are issued to each person once an agreed settling in time has been achieved. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service (26.10.09). The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service (5), relatives of people using the service (4) and staff (3). Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was very clear, informative and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home and their relatives tell us that they are happy there and that the staff are very caring. They say that the food is good and the home is always fresh and clean. Comments included it is as close to a proper home as you could get, all the carers are very good at what they do and It is a great home,good staff, lovely environment, wonderful food, like a first class hotel. One person commented that attention to detail was sometimes lacking i.e. turning the clocks back or forward on the right day, one person said more activities would be welcome and one person said they did not know how to make a formal complaint. The Commission has been told that at the time of this Annual Service Review a review of the complaints procedure was ongoing, that each room has a complaints in it and that the current manager has ensured that all residents know how to make a formal complaint. Staff reported that the home cares for people to a high standard. Two of the three indicated that there are never enough staff and one that there are sometimes enough staff to meet peoples individual needs. They all indicated that they usually have enough support, experience and knowledge to meet the different needs of people living at the home. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. There have been no complaints made to the Commission in the last 12 months. The AQAA states that the home has received 1 complaint in the last 12 months which was not upheld. Annual Service Review Page 4 of 6 The AQAA states that We keep the client at the centre of what we do. Person centred care. We support service users and their families within the home and within the local community. We regularly review and update our policies and procedures to protect both service users and staff. The AQAA states that improvements over the last year include Quality of the written information regarding service users.Training and supervision, both formal and informal, has increased. Provision of further social activities for service users and Inclusion of residents ideas and input in the home. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 12/12/2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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