Latest Inspection
This is the latest available inspection report for this service, carried out on 8th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Rowans.
Annual service review
Name of Service: The Rowans The quality rating for this care home is: The rating was made on: two star good service 2 0 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Melanie Hutton Date of this annual service review: 0 6 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 31 Goonown St Agnes Cornwall TR5 0UY 01872552147 01872552147 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Rosemary Joy Hirsch,Mr Ian Hirsch Number of places (if applicable): Under 65 Over 65 0 9 Service users to include up to 9 adults of old age (OP) Total number of service users not to exceed a maximum of 9 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Rowans is registered to provide care for 9 elderly residents. The home is a large Victorian house set in a well-maintained secluded garden, at Goonown, St Agnes. The registered providers Mr and Mrs Hirsh live next door to the care home. The accommodation comprises 9 single bedrooms on two floors, 2 of which have en suite toilets and hand basins. There is a chair lift to the first floor. The ground floor is wheel chair accessible. There is a pleasant lounge /dining room. The home operates a no smoking policy. Care is provided within a relaxed and friendly atmosphere. Socialising and visitors are actively encouraged. A copy of the full inspection report is available in the hallway, and it is suggested a copy is requested from management or CSCI if required. The range of fees at the time of the last inspection (20.01.09) are from 308
Annual Service Review Page 2 of 6 no 2 0 0 1 2 0 0 9 to 450 pounds per week. There are additional charges e.g. for hairdressing, chiropody, and newspapers etc. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? This service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the agency is still providing a good service and that they know what further improvements they need to make. The AQAA told us: the care plans for individuals are formulated to take into account the service users personal values, beliefs and individual needs so that a holistic package of care can be provided. Staff have attended equality and diversities training courses. Activities are arranged in the home and outings take place for people who use the service. The AQAA also told us that they had received no complaints or experienced any safeguarding issues since the last Inspection (which took place on 20 January 2009). The Care Quality Commission have not received any complaints about this service. The agency continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. We received 6 completed surveys, from people who use the service. These were sent out to seek the views of people who use the service. The information contained in the completed surveys told us that all 6 people had received enough information to help them decide if the home was the right place for them prior to moving in. 5 people said that they had been given written information about the homes terms and conditions with 1 person stating they had not. 5 people said that they always received the care and support they needed, from staff who were available when they needed them and who listened to them and acted on what they said. 1 person said that this usually happened. All 6 people told us that the home makes sure they get the medical care they need and arranges activities at the home that they can take part in. Positive comments were made about the meals and that the home is always fresh and clean. We asked people what they thought the home did well and were told The staff look after the residents well and cater for all of their needs, staff are attentive and always Annual Service Review Page 4 of 6 available for emotional support, they allow personal items, artefacts and furniture in the residents bedrooms, staff look after me very well and I would have no hesitation asking for extra help if I needed it, the meals are very good with many choices and all vegetables are fresh and well cooked. we laugh many times a day and the staff are exceptionally kind and I hope I will find this is my last place of residence. We also asked people what they thought the home could do better and were told nothing, turning down the bed and assistance getting into bed, nothing the home is excellent in every way and fulfilling personal requests such as making doctors appointments and getting money from the safe. What are we going to do as a result of this annual service review? We have not changed our opinion of the quality of the service provided by this agency and will conduct an inspection by 20 January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service Annual Service Review Page 5 of 6 Reader Information
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