Latest Inspection
This is the latest available inspection report for this service, carried out on 30th March 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Tweedmouth House.
What the care home does well Good systems are in place for assessing and meeting the needs of people living in Tweedmouth House. Individual plans are well developed and kept up to date. The systems for administering medicines are well organised and protect the people living in the home. There is a varied programme of activities and people enjoy the stimulation and support from the staff and the activities organiser. Good systems are in place for dealing with complaints and safeguarding matters. This helps to keep people safe. The home is well maintained, comfortable and clean making it a pleasant place to live. There are enough trained and experienced staff to meet the needs of the people living in the home. This means that people get the care and support they need. Good management systems are in place and staff feel well supported. This helps them to do their job well and to provide a good service. What the care home could do better: An odour was evident at the front door and in the front hallway, however this was addressed once it was brought to the attention of the staff. Random inspection report
Care homes for older people
Name: Address: Tweedmouth House 4 Main Street Tweedmouth Berwick-upon-Tweed TD15 2HD three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Anne UrwinBrown Date: 3 0 0 3 2 0 1 0 Information about the care home
Name of care home: Address: Tweedmouth House 4 Main Street Tweedmouth Berwick-upon-Tweed TD15 2HD 01289330618 01289330492 chris@tweedmouthhouse.fsnet.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs P Thomlinson Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs P Thomlinson,Mr C Thomlinson care home 55 Number of places (if applicable): Under 65 Over 65 16 38 dementia old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 1 0 2 6 0 9 2 0 0 8 Tweedmouth House Nursing Home is a converted Grade II listed building comprising of three large traditional houses with some a modern extension to the rear of the building having been made to add to the premises size. It is situated in a very pleasant part of Berwick overlooking the river and with walking distance of local shops and amenities and near to the end of the old bridge connection this part of the town to the main shopping area of Berwick. The home is registered as a care home to accommodate fifty-five persons including seventeen places for those with dementia and thirty-eight
Care Homes for Older People Page 2 of 8 Brief description of the care home for older persons. The home provides information about the service through the service user guide. A copy of the last inspection report from The Commission for Social Care Inspection is available in the entrance to the home. Care Homes for Older People Page 3 of 8 What we found:
This service has an excellent three star rating that was last assessed on 18 April 2007. An annual service review was undertaken on 13 April 2009. This random inspection lasted four hours and during that time we looked at how peoples needs are met, staffing arrangements, complaints handling and management arrangements. Individual plans were in place and provided good clear information about peoples needs and how these are met. There was evidence that peoples needs are regularly assessed and any changes are updated in individual plans. Peoples health care needs are identified in plans and there was evidence that specialist support is provided where necessary. Risk assessments and audits are used effectively and provided good information. One relative said that a high quality of care is provided and that staff are friendly and helpful. He visits daily and says his wife receives excellent care and support. He also said that the staff keep him informed of any changes in her condition. There is a varied programme of activities in place. An activities organiser has been appointed and she said that she has been well supported by the staff team since she started work. There was art work, painting easter eggs, dvds and music going on during the inspection. Systems are in place to ensure effective administration of medicines. Audits of medicine stocks and records are carried out regularly. Staff training has been provided. Good systems are in place for dealing with and recording complaints. Staff have completed safeguarding training. The home is well maintained, clean and comfortable. An odour was evident near the front door and hallway and this was brought to the attention of staff who dealt with this promptly. Staffing levels were sufficient to meet the needs of the people living in the home at the time of this inspection. People living in the home said that there were enough staff and that they were very kind to them. Staff cover for holidays and sickness is provided by people working additional hours and this works well. Staff spoken with were positive about the care provided, they said that they get plenty of training opportunities and that they feel well supported by the management. Records show that staff have regular training to ensure that they have the skills to meet peoples needs and that updating training is provided as necessary. Staff supervision is provided at regular intervals and records confirmed this. Staff said that they feel well supported and that they have regular meetings and are able to put forward their views about the quality of the service. The manager is experienced and is a qualified nurse and is committed to providing a high quality service at Tweedmouth House. She is assisted by an experienced and well qualified senior staff team. People living in the home said that they would speak to staff if there was an issue they were concerned about. Care Homes for Older People Page 4 of 8 What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 26 Steps should be taken to ensure that any odours are eliminated promptly. This ensures the home is a pleasant place to live. Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
