Latest Inspection
This is the latest available inspection report for this service, carried out on 7th August 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Vaughan Lee House.
Annual service review
Name of Service: Vaughan Lee House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: kathy McCluskey Date of this annual service review: 0 7 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Orchard Vale Ilminster Somerset TA19 0EX 0146052077 Telephone number: Fax number: Email address: Provider web address:
vaughanleehouse@tiscali.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: ILMINSTER AND DISTRICT (O P W ) HOUSING SOCIETY Limited Number of places (if applicable): Under 65 Over 65 0 30 The maximum number of service users who can be accommodated is 30. The registered person may provide the following category of service: Care home providing personal care only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Vaughan Lee House is registered with the Care Quality Commission to provide personal care for up to 30 older people. It is not registered to provide nursing care. The home is located in a residential area of Ilminster. Local services including shops, pubs and public transport are nearby. The home is owned and managed by a local charitable organisation. none Annual Service Review Page 2 of 6 The home was purpose built in 1970 with the specific aim of providing support for local people. Consequently the majority of residents are from Ilminster and the surrounding villages. Locally based staff are also attracted to working in the home. The home has strong links with the local community that benefits the residents. All accommodation is on the ground floor and bedrooms are for single occupancy. The home offers a limited amount of day care for non-residents each week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked an information received and requested since the last inspection. The Annual Quality Assurance Assessment (AQAA) was completed by the home and returned to the Commission within agreed timescales. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information. We sent comment cards to seek the views of people using the service, staff and health care professionals. We received completed comment cards from seven people using the service, four staff members and four health care professionals. The home keep us informed of any significant events at the home through the Regulation 37 notifications and make telephone contact with the Commission if they have any concerns or wish to share information. The Commission have not received any concerns about the service in the last twelve months. What has this told us about the service? This has told us that the home continue to provide good outcomes for people and that it has systems in place to regularly review, monitor and improve the quality of the service delivered. The AQAA told us that the home has effective pre-admission procedures in place which ensure that peoples needs and aspirations can be met by the home before a placement is offered. People and their representatives are invited to visit the home before making a decision to use the service. People using the service, who completed comment cards for the Commission, told us that they were provided with sufficient information about the home to enable them to make an informed decision about moving there. The AQAA told us that the home have systems in place to ensure that peoples health care needs are met. We received very positive comments about the home from all four health care professionals who completed comment cards; A first class effective residential home, they are very caring towards clients, they see clients as individuals and respond to individual needs, They provide a high quality of service to residents with excellent care. People using the service told us that they always get the medical support they need and that staff always listen and act on what they say. The AQAA told us that people have the opportunity for social stimulation and that families and representatives are invited to be involved in social events. It told us that activities are planned based on the views and preferences of people using the service. People living at the home who completed comment cards for the Commission confirmed that there were activities available at the home. The AQAA told us that people benefit from a stable staff team and that turnover is very Annual Service Review Page 4 of 6 low. It told us that staffing levels have been increased to ensure that peoples needs can be fully met. It told us that people benefit from a well trained workforce and that NVQ training is promoted. It told us that the home have a happy staff team. Four staff members completed comment cards for the Commission and comments were very positive; The home provides a high standard of care and all the staff are very friendly, The standard of care is excellent, the home looks after its staff by offering lots of training opportunities. We also received positive comments about the staff from people using the service and from health care professionals The staff are helpful, pleasant and very supportive, Staff are always friendly, courteous and communicate well with clients and other agencies, they are welcoming and open, Vaughan Lee staff are all very caring and never seem stressed and they are always available for a chat. The AQAA told us that people continue to live in a very pleasant home which is well maintained and comfortably furnished. It told us that there is a rolling programme of redecoration and refurbishment and that people are encouraged to personalise their bedrooms. It told us that the home has up to date procedures in place to ensure the health and safety of persons at the home. It told us that staff have access to a range of policies and procedures and training to reduce the risk of harm or abuse to the people living there. People using the service told us that they knew how to make a complaint and that they knew who to speak to if they werent happy. The AQAA told us that the home have not received any complaints since 2008. No concerns have been raised directly with the Commission. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out a key inspection by 31st July 2010. We can however inspect the service at any time if we have concerns about the quality of the service or of the safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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