Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Walmer Lodge.
Annual service review
Name of Service: Walmer Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mike ONeil Date of this annual service review: 0 3 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 6 Walmer Villas Manningham Bradford West Yorkshire BD8 7ET 01274499338 01274499338 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Mr Suleman Ahmed Chunara,Mr Sikander Khan Number of places (if applicable): Under 65 Over 65 12 12 0 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Walmer Lodge is privately owned. It is in the Manningham area of Bradford, approximately one mile from the city centre. The home can be reached by public transport. The home is registered to care for twelve residents who may have a learning difficulty and/or a mental illness. Some bedrooms are single but there are four double rooms in the home. Portable metal ramps are available so that people using wheelchairs can gain access to the building. However there is no passenger lift, to the bedrooms on the upper floors, therefore the home would not be suitable for residents who cannot manage stairs. There is a small garden to the front of the property, which allows parking for two cars. There is further car parking behind the home but this is not used, as the access
Annual Service Review Page 2 of 6 None through is narrow. The manager of the home informed us on 1st February 2010 that the cost of staying at the home was around 340.00 pounds per week. The home should be contacted directly for the current fee level. Personal expenses such as chiropody, hairdressing and newspapers are not included in the fee. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last Annual Service Review which was done on 24th October 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspections and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. This shows that the service works in a cooperative manner with us. It gave us most of the information we asked for. We did speak with the manager about the completed AQAA.We advised her that any future AQAAs submitted by the service should contain more detail. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. In their AQAA the home said they have not had any complaints. People are given information about the complaints procedure and they try to resolve issues as they arise. This means that people seldom feel the need to make formal complaints. We have had no complaints about the service in the last 12 months. The AQAA identified that the service have listened to people in the home and have been seeking peoples views on a regular basis .This ensures that the home is run in the best interest of the people using the service. The AQAA confirmed that requirements we made at previous CQC inspections have been met. The AQAA identified that the service has continued to improve staff development and is supporting staff through training courses. This will enable staff to have the necessary skills needed to provide a good level of care to people who use the service. We received comments from 7 people who actually use the service. All continue to be very satisfied with the quality of the care. They all named people they would go to if they were unhappy or had a complaint. They were all happy with the environment and the cleanliness of the home. Individually comments included: I like this home very much, I like it here ,I like going out on trips with the staff. We received 3 surveys from health care professionals who told us they were happy Annual Service Review Page 4 of 6 with their observations of the care and support provided to the people who use the service. Comments included There is a friendly caring environment at Walmer Lodge, Staff provide excellent care for people at the home, Staff have a very good understanding of peoples needs. We received 6 staff surveys they told us they were happy working at Walmer Lodge. They said they received good support from their manager and undertook lots of training. Comments included Its a lovely place to work. Our records show that the service notified us of incidents required by the regulations. The service continues to let us know about things that have happened since our last key inspection and have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people that use it. What are we going to do as a result of this annual service review? It is our statutory responsibility to inspect all care service at least once every 3 years. The completion of a risk assessment and Annual Service Review has not changed our view of the quality rating of this service. Therefore we are not planning to inspect this service before 24th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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