Latest Inspection
This is the latest available inspection report for this service, carried out on 12th May 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Wansbeck Care Home.
What the care home does well Peoples` care needs are clearly identified within their individual plans, which are regularly reviewed to reflect their changing needs. Health care needs are identified and met. People are supported to make choices about their routines and lifestyle. A good choice of food was available with special diets provided as necessary. Good systems are in place for dealing with complaints or allegations. This protects people living in the home. The home is comfortable and spacious. Aids and adaptations are fitted to suit the needs of the people living in the home. Staffing levels were sufficient to meet the needs of the people living in the home. Staff receive plenty of training opportunities to make sure they have the skills to meet peoples` needs. Staff have regular supervision to make sure that they do their job properly.Good systems are in place to check the quality of the service and these take account of the views of the people living at the home. The manager and deputy manager are qualified and experienced in providing care. Good systems are in place to ensure staff are well supervised and regular meetings give staff opportunities to put forward their views about the operation of the service. Good quality auditing systems are in place to make sure that the service meets the needs of the people living at the home. Good health and safety systems protect the people living in the home and the staff working there. What the care home could do better: Some issues were identified with general maintenance in bathrooms including the Parker bath was not working, some pull cords for lights were dirty, a rough edge on the side of a bath that has become a hazard and bath chairs in all bathrooms/shower rooms have not been cleaned under the seat. These matters were brought to the attention of the deputy manager. In the laundry one washer and one dryer were not working and staff reported that parts have been ordered. Random inspection report
Care homes for older people
Name: Address: Wansbeck Care Home Church Avenue West Sleekburn Choppington Northumberland NE62 5XE three star excellent service 07/09/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Anne UrwinBrown Date: 1 2 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Wansbeck Care Home Church Avenue West Sleekburn Choppington Northumberland NE62 5XE 01670817173 01670855269 wansbeck@schealthcare.co.uk www.schealthcare.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Miss Jacqueline Briggs Type of registration: Number of places registered: Conditions of registration: Category(ies) : Southern Cross Care Homes Limited care home 40 Number of places (if applicable): Under 65 Over 65 0 40 dementia old age, not falling within any other category Conditions of registration: 35 0 The maximum number of service users who can be accommodated is: 40 The registered person may provide the following category of service only: Care Home only Code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category, Code OP - maximum number of places 40 Dementia Code DE, maximum number of places 35 Date of last inspection 0 7 0 9 2 0 0 9 Care Homes for Older People Page 2 of 8 Brief description of the care home Wansbeck Care Home comprises of a purpose built residential unit for older people adjoined to an older building, which was originally a vicarage. The older part of the Home contains the ancillary services such as the laundry, kitchen, staff rooms and office facilities. The home is situated close to local shops and facilities in West Sleekburn. There is level access to the front entrance of the home, which is located beside the car parking area. Wansbeck Residential Care Home caters for 40 service users, 35 of whom may have a dementia, 5 of whom may have dementia but are aged under 65 years of age and 5 older people not falling into any other category of need. Fees range from £444.60 to £449.60 per week. There is a Statement of Purpose and Service User Guide in place to inform prospective residents and their relatives about the service provided at Wansbeck Care Home. Copies of previous inspection reports are available in the home. Care Homes for Older People Page 3 of 8 What we found:
Wansbeck Care Home continues to provide an excellent standard of care to the people living there. Good systems are in place to record the care and support needed by each person. Individual plans are regularly reviewed and amended to reflect changes in peoples support needs. Audits are well used to provide information about any changes in peoples needs. People living in the home said that they are happy with the support they receive and spoke positively about the way staff care for them. During the inspection it was possible to observe that people are treated with dignity and respect and that they are able to make choices about their routines and lifestyle. Good opportunities are provided for people to join in activities and there are regular outings arranged. Records showed that peoples social needs are identified and individual plans are in place to show how these are met. Menus provide a varied and wholesome diet. People were seen to be enjoying the food and they said that they get plenty to eat. The food was well cooked and presented. People are protected by the homes good systems for dealing with complaints and safeguarding issues. Staffing levels are adequate to meet the needs of the people living at the home. Staff receive appropriate training and good numbers of staff have achieved national qualifications in care. They receive regular supervision and feel able to raise issues with the manager and senior staff about the operation of the home. Policies and procedures for Health and Safety protect people living and working in the home. Quality auditing systems that include internal and external checks are in place and provide good information about the performance of the home. What the care home does well:
Peoples care needs are clearly identified within their individual plans, which are regularly reviewed to reflect their changing needs. Health care needs are identified and met. People are supported to make choices about their routines and lifestyle. A good choice of food was available with special diets provided as necessary. Good systems are in place for dealing with complaints or allegations. This protects people living in the home. The home is comfortable and spacious. Aids and adaptations are fitted to suit the needs of the people living in the home. Staffing levels were sufficient to meet the needs of the people living in the home. Staff receive plenty of training opportunities to make sure they have the skills to meet peoples needs. Staff have regular supervision to make sure that they do their job properly. Care Homes for Older People Page 4 of 8 Good systems are in place to check the quality of the service and these take account of the views of the people living at the home. The manager and deputy manager are qualified and experienced in providing care. Good systems are in place to ensure staff are well supervised and regular meetings give staff opportunities to put forward their views about the operation of the service. Good quality auditing systems are in place to make sure that the service meets the needs of the people living at the home. Good health and safety systems protect the people living in the home and the staff working there. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
