Care Home: Wellington House

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What the care home does well The home places a great emphasis upon people living as full and interesting a life as possible within their capacity, taking into consideration personal preferences. Residents follow their own pursuits and the AQAA shows that the home enables events and chosen recreation to take place. Some of the people living at the home were spoken with during the inspection. People were engaged in either watching TV, creating craft work, playing with cards, touching bead frames or other activities of their choice. One person said he had provided some wool from his craft work to help support the sweet peas in the garden. A raised bed where people can grow vegetables and flowers has been recently installed. Another person said he had been to visit a friend recently and enjoyed being in the garden but liked football better than gardening. Another person said he was looking forward to his lunch and that he enjoyed his meals. Another person agreed that she had been to visit a friend recently and was planning to visit again. Many of the people living at Wellington House communicate in ways other than verbally. The staff said they had got to know these people over a long period of time and understood their body language and actions and how to interpret them to enable people to live the lives they preferred. Staff turnover is extremely low. This benefits the people who live at the home as they relate better to staff who have had a long time to understand their needs. The home is well decorated and maintained, with several lounge and quiet areas where people can rest or socialise. The home has a sensory room, with textured surfaces, lights and mobiles for people to enjoy. Some of the quiet corners also have interesting mobiles and pictures for people to look at. The owner has organised information boards around areas of the home mostly used by staff to prompt them towards good practice. A shared room is now for single occupancy after one person has moved into a vacant single room. The home has photographs of the people who live there and personal effects are visible about the home to give it a homely feel. None of the care plans or associateddocumentation were examined, however, observations of care showed that people were interacting in an affectionate and positive manner and that the atmosphere within the home was supportive and relaxed. What the care home could do better: The service has an excellent quality assurance system. Required improvements are identified by this system and the owner, manager and staff work hard to make sure people get the care they need and enjoy their lives at Wellington House. Random inspection report Care homes for adults (18-65 years) Name: Address: Wellington House 63 Little Wood Street Norton, Malton North Yorkshire YO17 9BB three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Karen Ritson Date: 2 5 0 5 2 0 1 0 Information about the care home Name of care home: Address: Wellington House 63 Little Wood Street Norton, Malton North Yorkshire YO17 9BB 01653696282 01653696282 wellingtonhouse1@btconnect.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Kathleen Barbara Greene Type of registration: Number of places registered: Conditions of registration: Category(ies) : Ryedale Care Homes care home 16 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 16 Registered for 16 Service Users with Learning Disabilities some of whom may also have a Physical Disability and some of whom may also be over 65 Date of last inspection Brief description of the care home Wellington House, Norton, is registered to provide residential personal and social care for up to 16 people with a Learning Disability, some of whom may also have a physical disability. The home is a detached property, situated in a residential area of Norton, North Yorkshire and is close to local transport networks. A bus service runs through Norton and the train station is in neighbouring Malton. Resident accommodation is arranged over 2 floors. There is no passenger lift, however the people accommodated who have mobility problems live in the ground floor area of the home. The home fees Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home exclude chiropody and hairdressing, which are charged at cost. The home has a statement of purpose and service user guide. These, with the CQC reports are available on request. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: This random inspection took place on 25th May 2010. A random inspection is one in which select areas of compliance are considered, rather than all key areas of care provision. The inspection took six hours. This includes time spent gathering information and examining documentation before and after a site visit and in writing the report. Information for this inspection was gathered from the following: 1. The Annual Quality Assurance Assessment completed by the home (AQAA). This gives CQC some statistical information about the service and tells us how the service believes it is performing. 2. The results of surveys. 3. Speaking with people during the site visit. 4. A tour of the premises. 5. Notifications sent to us by the service. 6. Documentation, letters or other information kept by CQC on the service file. What the care home does well: The home places a great emphasis upon people living as full and interesting a life as possible within their capacity, taking into consideration personal preferences. Residents follow their own pursuits and the AQAA shows that the home enables events and chosen recreation to take place. Some of the people living at the home were spoken with during the inspection. People were engaged in either watching TV, creating craft work, playing with cards, touching bead frames or other activities of their choice. One person said he had provided some wool from his craft work to help support the sweet peas in the garden. A raised bed where people can grow vegetables and flowers has been recently installed. Another person said he had been to visit a friend recently and enjoyed being in the garden but liked football better than gardening. Another person said he was looking forward to his lunch and that he enjoyed his meals. Another person agreed that she had been to visit a friend recently and was planning to visit again. Many of the people living at Wellington House communicate in ways other than verbally. The staff said they had got to know these people over a long period of time and understood their body language and actions and how to interpret them to enable people to live the lives they preferred. Staff turnover is extremely low. This benefits the people who live at the home as they relate better to staff who have had a long time to understand their needs. The home is well decorated and maintained, with several lounge and quiet areas where people can rest or socialise. The home has a sensory room, with textured surfaces, lights and mobiles for people to enjoy. Some of the quiet corners also have interesting mobiles and pictures for people to look at. The owner has organised information boards around areas of the home mostly used by staff to prompt them towards good practice. A shared room is now for single occupancy after one person has moved into a vacant single room. The home has photographs of the people who live there and personal effects are visible about the home to give it a homely feel. None of the care plans or associated Care Homes for Adults (18-65 years) Page 4 of 8 documentation were examined, however, observations of care showed that people were interacting in an affectionate and positive manner and that the atmosphere within the home was supportive and relaxed. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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